Director - Retail Technology

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MAKE STRATEGY A REALITY | ACCELERATE YOUR GROWTH | CHOOSE YOUR PATH

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.
We're seeking a Director in London for our EMEA Tech & Data practice, aligned to our EMEA Retail Industry, to help us take vision to value and create lasting impact.

SUMMARY:

This role is primarily responsible for leading our digital technology advisory team (part of the Tech & Data practice), aligning Technology Operating Models with business strategy, leveraging Enterprise Architecture frameworks, modern cloud platforms and analytical techniques.

The core focus of this leadership role includes both delivery and sales - leading the delivery of our digital technology advisory work with EMEA Retail clients, whilst driving business development and pipeline origination, to ensure a robust flow of new opportunities for the practice and industry. Partnering with our EMEA Retail senior selling team as part of this will be critical to success.

The position involves developing architectural strategies that integrate into clients' IT Strategic Plans while balancing short-term needs with long-term technology options and modern ways of working (Agile, Product Management). This work will span but not be limited to: Digital Technology Strategy and Road-mapping, Technology Selection and Assurance.

YOU WILL:

• Creatively collaborate with EMEA Retail client account teams to grow existing relationships and build new ones at some of the most exciting brands in the world.

• Champion a market-driven, client-facing approach, positioning the practice for expansion and increased Retail Industry market share in Tech Advisory, Selection and Assurance.

• Partner with our senior sellers to originate and develop a strong pipeline of new business opportunities, proactively identifying and pursuing prospects to drive growth for the practice.

• Drive sales in your area with a consulting-led approach, from lead identification through client meetings, proposal preparations and final negotiations.

• Bring Retail Technology thought-leadership and expertise to underpin Tech Operating Model assessment, design and implementation, applying modern practices such as TOGAF, Design Thinking, SAFe, BizOps, DevOps, and other relevant frameworks.

• Evaluate complex client architecture challenges and structure pragmatic plans to address them, focusing on adaptability, time to market, cost of ownership and sustainable outcomes.

• Show a bias to action through high-quality hands-on work delivered on time and on budget to our clients.

• Define business-led Digital strategies that re-invent or enhance clients' businesses, enabling them to leverage digital capabilities whilst applying best practices in Enterprise Architecture frameworks.

• Develop and implement governance frameworks that ensure architectural integrity across client engagements and internal projects.

• Interface with C-suite executives to translate business requirements into technical strategies and actionable roadmaps.

• Contribute to global thought leadership focused on Retail application portfolio strategy, application rationalisation, architecture modernisation, software selection and assurance.

• Foster a high-quality human experience for your team through effective coaching while modelling superior management and leadership skills.

IDEALLY, WE'D LIKE:

• The knowledge and skills to holistically review a Retail business' market space, channels, organisation structure, data, processes, and technology dimensions to show how Digital innovation will be realized.

• Familiarity with disruptive and emerging Retail technologies, including AI, cloud computing, and data analytics (working alongside your practice peers leading those areas). Broad application expertise is required, ideally with a focus on areas including Loyalty, Channels and Commercial.

• Experience developing multi-year technology roadmaps that enable business growth, ensure compliance and reduce complexity of key business and IT processes.

• Experience driving and delivering business-led IT change in medium to large enterprises across multiple industries, with a core focus on Retail.

• Strong presentation and facilitation skills to foster discussions and communicate complex topics to both technical audiences and C-Level executives.

• Experience consulting internal or external customers on technology solutions and processes to solve business challenges.

• TOGAF certification or equivalent Enterprise Architecture qualifications.

• Experience establishing architecture principles, leading digital transformation initiatives, and developing enterprise frameworks.

• Proven ability to balance strategic vision with practical implementation considerations.

• A track record of successful client relationship management and business development in a consulting environment.

• Demonstrable experience of partnering with senior sellers and account teams across business development, pipeline origination, and converting opportunities into revenue is highly desirable

Total Rewards associated with this position include a comprehensive benefits package designed to support your well-being and financial security. Unique perks include flexible time off, a private medical plan, a health cash plan, a workplace savings scheme (including ISAs and GIAs), and enhanced parental leave.

Applicants must be authorised to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, colour, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.

Reference: 49054