Director - Property Management

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Role Purpose

Managing your own workload and that of your direct reports to deliver all property management activity, as listed in the key responsibilities below. This is both a commercial property management and a leadership role, reporting to the Regional Property Management Head - Midlands & South.

What You'll Do:

Lead opportunities for new business generation and be an effective presenter

Drive a culture of accountability and continuous improvement

Stay abreast of industry trends, best practices and regulatory changes

Proactively identify and implement process improvements to enhance efficiency, accuracy and compliance

Conduct one-to-one and performance reviews for team

Oversee and take ownership for Regional KPIs

Oversee and manage key client relationships

Provide strategic guidance and support to the team

Manage the transition of clients/properties in and out of CBRE management

Oversee compliance relating to sites, taking action or escalating any issues relating to non-compliance

Carry out property inspections

Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants

Taking the appropriate action in response to any legal notice received in relation to a managed property

Prepare data for client meetings and lead presenting in such meetings, ensuring recording of minutes and implementing of actions arising

Ensure rent demands are raised accurately and on time

Ensure credit control targets are met for rent and service charge collections

Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales

Review and obtain approval of service charge budgets, alongside on-site facilities teams

Review service charge cash flows and budgets monthly/quarterly subject to client requirements

Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction

Identify and progress opportunities for cross-selling, providing additional services to clients

Arrange and chair occupier meetings and occupier liaison meetings on a regular basis

Take appropriate action for all forthcoming diary / lease events

Review tenant applications and prepare client recommendations

What You'll Need:

Preferably RICS qualified

Experienced in leadership, coaching and people management

Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client

Able to build and maintain colleague and client relationships

Understand and grow knowledge of a client's investment objectives

Able to recognise opportunities for selling additional services to clients

Able to build and maintain tenant / customer relationships

Understand the principles of lease structure and be able to read and understand a lease

Understand the principles of turnover rent and able to read and understand a turnover rent clauses

Be able to apply legal principles of tenant applications for consent and the processes to be followed

Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease

Understand VAT, banking and credit control methods

Understand and apply all CBRE procedures relating to work activities

Able to use IT software such as Word, Excel and other databases

Understand and use industry / CBRE specific IT applications

Able to contribute to team and department business plans

Able to delegate, supervise and develop junior team members

Able to work as part of a team, supporting other team members and recognising the work of others

Build and maintain relationships with other parts of the wider CBRE service lines

Excellent interpersonal skills

Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met

Maintains a positive attitude towards routine tasks and workload

Accurate and exceptional attention to detail

Pro-active and enjoys working autonomously and as part of a wider team

Confident and assertive where required

Sociable and outgoing

Flexible approach to work

Understands and appreciates the importance of using discretion

Working at CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations