Director of Product Management

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The Company
We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 36 years Gentrack has been partnering with the world's leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today's transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.

Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do. This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity
This is a senior, system-level leadership role - accountable for ensuring the platform operates as a cohesive, scalable product, not a set of fragmented, customer-specific implementations. You will lead the integration of Product, Engineering, and Delivery, balancing live customer commitments with long-term platform evolution, and driving faster time to value, stronger customer outcomes, and sustainable product growth.

The Specifics
As Director of Product Development - Junifer, you will own the end-to-end Junifer product domain, shaping strategy, roadmap, and execution across products, markets, and customer segments.
Your role will encompass the following key areas:

Domain Ownership & Strategy (Platform Focus)

• Own the Junifer platform end-to-end, including billing, customer lifecycle management, integrations, and core platform capabilities
• Define and drive the domain strategy, aligned to Gentrack's g2.0 vision and utility market evolution
• Ensure the platform evolves as a scalable, configurable product, reducing reliance on bespoke customer customisations
• Identify and lead strategic investment areas, including:
  • AI-driven automation and decisioning
  • Platform scalability and performance
  • Simplification of architecture and reduction of technical debt
• Translate strategy into a clear, integrated domain roadmap spanning product, engineering, and delivery

Roadmap, Prioritisation & Delivery Alignment

• Own domain-level prioritisation, balancing:
  • Customer commitments and delivery timelines
  • Commercial impact and growth opportunities
  • Platform health (performance, scalability, security)
• Drive a single, aligned roadmap across Product, Engineering, and Delivery teams
• Lead trade-off decisions across feature delivery, technical investment, and system
  sustainability
• Ensure technical initiatives (e.g., performance, codebase health, security) are fully embedded into the roadmap, not treated as secondary work
• Enable predictable, high-quality delivery across implementations through strong alignment and execution discipline

Complexity & Platform Leadership

• Operate across a complex, mature platform ecosystem, including:
  • Multiple live customer implementations
  • Configurable and evolving product layers
  • Legacy and modern architecture components
• Drive platform standardisation, while pragmatically managing customer-specific requirements
• Lead key decisions across:
  • Build vs configure vs customise
  • Short-term delivery vs long-term product integrity
• Platform consistency vs market-specific needs
• Drive ongoing platform modernisation, balancing innovation with stability and backward compatibility
• Bring clarity and direction in ambiguous, high-stakes environments

Customer & Market Leadership

• Own strategic customer engagement for Junifer, including key accounts and complex delivery environments
• Translate customer insight into product direction and prioritisation
• Ensure the platform delivers:
  • Faster time to value for customers
  • High adoption and usability across capabilities
  • Measurable business outcomes for customers
• Maintain a strong view on:
  • Utility industry trends and regulatory environments
  • Competitive positioning
  • Emerging technologies (including AI)
• Position Junifer as a differentiated, future-ready platform in the utilities market

Engineering & Product Development Leadership

• Lead a truly integrated Product + Engineering + Delivery model, with clear end-to- end ownership
• Set and enforce high standards for engineering excellence, including:
  • Software development lifecycle discipline
  • Code quality, testing, and release management
  • System performance, scalability, and security
• Drive reduction of technical debt and continuous improvement of the codebase and platform architecture
• Ensure strong solution design governance, with reusable patterns and clear architectural direction
• Build and scale high-performing teams, fostering:
  • Ownership and accountability
  • Continuous improvement and experimentation
  • A quality-first mindset

Product Experience, Quality & Governance

• Ensure a consistent, end-to-end product experience across the Junifer platform
• Establish and maintain standards for:
  • Product quality and reliability
  • UX consistency and usability
  • Functional integrity across modules
• Drive strong documentation, product discipline, and governance practices
• Ensure alignment to architecture principles and long-term scalability goals

Leadership & Cross-Functional Influence

• Lead and develop Product Managers and Senior Product Managers within the Junifer domain
• Drive strong alignment across:
  • Product
  • Engineering
  • Architecture
  • Delivery
  • Commercial and customer teams
• Influence ELT-level decisions, including product direction, investment priorities, and strategic trade-offs
• Foster a one-team, outcome-driven culture, aligned to Gentrack's values

What we're looking for (you don't need to be a guru at all, we're looking forward to coaching and collaborating with you):

• Extensive experience in product management, with ownership of domain-level strategy and execution
• Proven ability to operate across multiple products, markets, and complex ecosystems
• Strong strategic thinking with the ability to translate vision into execution at scale
• Excellent leadership and stakeholder management skills, including influencing senior leadership
• Deep understanding of technology, domain, and emerging trends (including AI)
• Excellent communication and interpersonal skills, with the ability to effectively convey complex ideas to diverse audiences.
• Deep knowledge of Junifer product
• Proven experience in engaging with Junifer customers and being familiar with their current challenges and expectations
• Ability to work closely and collaborate with the other product leaders

What we offer in return:

• Personal growth - in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization - with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the plane

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.