Director of Performance and Operations- WTWA Clinical Group

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Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading.

Candidate Information Pack

To support these opportunities, we have developed a bespoke 'Candidate Information Pack' which provides specific information about the role and the Assessment and Selection Process. To request a copy of this pack, please contact Talent Attraction & Senior Acquisition Service Lead Sinéad Gamble, via email sinead.gamble@mft.nhs.uk.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

We're looking forward to hearing from you!

Person specification

Qualifications - Academic / Professional

Essential criteria

• Educated to degree level or equivalent experience.
• Post-graduate degree or equivalent experience.
• Evidence of recent and relevant continuous professional development.

Desirable criteria

• Formal management or leadership qualification.

Skills, Knowledge & Experience Requirements - Skills & Abilities

Essential criteria

• Outstanding personal impact. Highly developed interpersonal, networking, advocacy, written and presentation skills that are persuasive and influential and develop relationships that inspire respect, trust and confidence.
• Highly developed analytical skills with the ability to think and act strategically, tactically and creatively, while maintaining a clear view of the issues affecting the Clinical Group and MFT.
• Ability to translate a strategic vision into operational action, to communicate those objectives and ensure they are adhered to.
• Ability to deal positively and promptly with colleagues' concerns and personal problems, challenge colleagues on any inappropriate behaviours or poor performance and investigate and deal with complaints as required.
• Ability to encourage multi-disciplinary professional working and problem solving.
• A high level of political awareness.

Skills, Knowledge & Experience Requirements - Knowledge & Experience-

Essential criteria

• Extensive senior level leadership and managerial experience within an acute NHS Trust (or comparatively large and complex multi-disciplinary organisation).
• A successful track record in a senior operations and / or performance role delivering high quality results within a complex environment or sector, preferable within the NHS.
• A clear appreciation of the context of acute healthcare provision within the modern NHS and understanding of the NHS Operating Framework and NHS Service Performance Standards.
• A successful track record of consistent delivery against NHS performance standards and sustainable bottom-line delivery through sound financial and operational management.
• Experience of managing significant resources and budgets, and a proven track record of delivering financial balance, sustainability and value for money.
• Experience of establishing and applying robust performance management systems and accountability frameworks.
• Experience of developing and implementing transformation programmes, including the management of service change, organisational development, outcome and operational process improvement and cost reduction.
• Experience of setting ambitious but attainable targets and leading the implementation of innovative solutions, designed to improve the quality of services within financial constraints.
• A successful track record of delivering a long-term vision whilst responding to short-term challenges and opportunities.
• A successful track record of developing an organisational culture committed to high quality, people, financial and performance standards.
• Demonstrable success in building, developing and inspiring high performing multi-professional teams, increasing staff engagement and innovation, and motivation to improve performance.
• Evidence of communicating successfully and working effectively in co-operation with a wide range of internal and external bodies, including statutory and non-statutory organisations, senior managers, colleagues and their representatives.

Desirable criteria

• A strong understanding of how MFT fits into the wider health and social care system.
• Experience working on national programmes or contributing to national policy development.
• Evidence of leading or implementing high profile initiatives underpinned by the national research and innovation agenda.

Personal Attributes

Essential criteria

• Highly motivated, hard-working and self-confident individual with a drive to deliver and commitment to excellence across all areas. Inspires others and leads by example.
• Aligned to MFT's values of 'Everyone Matters', 'Working Together', 'Dignity and Care', and 'Open and Honest'.
• A commitment to promoting excellence at an MFT level as well as supporting the success of the Clinical Group.
• Strong commercial and business acumen, understanding the impact of operational efficiencies on overall revenue performance.
• Able to communicate openly, effectively listen and is consistently approachable to colleagues.
• Works in a highly collaborative manner with colleagues across MFT and other system partners to ensure effective partnership work.
• Able to manage different projects simultaneously with a high degree of autonomy in terms of decision-making and management of deadlines.
• Able to adapt to changing priorities, problem solve and re-focus the work of self and others on new priority areas that may require urgent action.
• Can constructively challenge and effectively manage conflict to reach a positive conclusion.
• High level of personal resilience and ability to work and remain calm in a high-pressure and/or challenging environment.
• A commitment to personal development and the development of colleagues, with the ability to develop a culture in which all individuals can thrive and feel a sense of belonging.
• A commitment to the ethical standards expected of public sector leaders in the UK.
• Passionate commitment to embedding equality, diversity and inclusivity, internally and externally.
• Willingness and ability to travel between MFT's sites as required.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD & PS (PDF, 768.5KB)
• Functional Requirements Form (PDF, 422.3KB)