Director, Payments - UK/Ireland

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Netflix is one of the world's leading entertainment services with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role
About This Role

We are seeking an experienced Payments Director to join our EMEA Payments team, focusing on the UK/Ireland regions. This is an individual contributor role that combines deep payments expertise with strategic thinking to drive Netflix's payment strategy across these key markets.

Our EMEA Payments team is responsible for ensuring Netflix members can easily pay for their subscriptions while we optimize our payment stack for acceptance rates, costs, and member experience. As we continue to grow and evolve our offering, including live, gaming and other verticals, our payments infrastructure must scale accordingly.

Key Responsibilities

• Develop and execute a comprehensive payments strategy for UK/Ireland markets, including local payment methods, banking relationships, and regulatory compliance
• Own key payment metrics in assigned territories and derive actionable insights to improve customer experience, performance, and cost efficiency
• Drive innovation in payments by considering consumer needs, regulatory environments, and technological trends
• Lead complex, cross-functional payment initiatives that impact millions of members and significant revenue streams
• Partner with Product, Engineering, and Business Development teams to identify and implement innovative payment solutions
• Collaborate cross-functionally with Legal, Policy, Marketing, Finance and Customer Service teams to drive growth initiatives
• Navigate the evolving regulatory landscape (PSD3/PSR, SCA, etc.) and ensure Netflix's compliance while maintaining a frictionless member experience
• Analyze payment performance metrics and market trends to optimize our payment stack
• Negotiate and manage contracts with payment partners
• Build and Manage relationships with financial institutions, card schemes and with key financial partners, payment service providers, and industry stakeholders to ensure best-in-class payment performance and innovation
• Drive payment cost optimization while balancing member experience and business needs
• Represent the Payments team across the company and engage in strategic discussions with executives

Qualifications

• 10+ years of experience managing large CNP/recurring payments, from a merchant, issuer, acquirer or payments service provider perspective
• Deep knowledge of payments technologies and ecosystem relevant to UK/Ireland regions
• Strong track record of driving strategic initiatives in a global technology company
• Experience with payment regulations, particularly PSD3/PSR, Strong Customer Authentication, SEPA iCT and DD
• Extensive experience partnering and negotiating with card processors, card schemes, banks, and fintechs
• Strong analytical skills with the ability to use data to make strategic decisions
• Proven ability to influence without authority across multiple stakeholder groups
• Excellence in data-driven decision making and strategic thinking
• Strong business acumen with the ability to balance member experience, technical constraints, and business objectives
• Exceptional communication skills with the ability to articulate complex payment concepts to diverse audiences
• Comfortable with ambiguity and able to thrive in a fast-paced environment
• Impeccable judgment and integrity; ability to make key decisions quickly and autonomously
• Existing network of relationships across markets
• Additional languages relevant to the region are a plus
• Willingness to travel as needed across the assigned territories

Ideal Candidate Profile and Skills

• Visionary leader with a strategic mindset and the ability to translate abstract ideas into concrete action plans
• Expert in payments infrastructure, processing, and technology
• Proven track record of influencing external stakeholders and shaping new products
• Collaborative and inspirational, with a history of building strong relationships across diverse teams
• Comfortable operating in a fast-paced, ambiguous environment and embracing failure as a learning opportunity
• Intellectual curiosity and problem-solving skills, with the ability to synthesize data from multiple sources
• Experience in subscription-based or high-volume digital payments
• Understanding of regional regulatory landscapes and emerging payment trends

This role offers an exciting opportunity to shape the future of payments for one of the world's leading entertainment companies in a dynamic and diverse region. Netflix is a unique culture and environment. Learn more here.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.