Director of Patient Services

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Director of Patient Services
Job description
We have a senior opportunity for someone to join the patient services team as our Director of Patient Services, reporting directly to the Chief Operating Officer.

This role is pivotal in contributing to the substantial growth and success within our patient contact centre through delivering exceptional service to patients. You will be accountable for delivering inspirational leadership, delivering a digital transformation whilst ensuring the highest standards of quality and productivity is maintained, so that we can continue to provide an excellent service to our patients and customers.

Leading by example, you will oversee a team of circa. 200FTEs (direct and indirect) across two sites, deploying and implementing strategies that enhance our efficiency and effectiveness of service.

Who is Sciensus?

Sciensus is a life sciences business specialising in patient access, engagement and insight solutions. We provide healthcare to patients with long-term conditions, rare diseases and cancer.

For 30 years, we've supported patients to access the life-changing treatment they need, in the comfort and convenience of their own homes across the UK and Europe. Today, we combine our clinical experience from over 70 million patient interactions with the latest technology to help over 200,000 patients a year make the most of their medicine.

So, using unparalleled insights, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way.

The Patient Services Team.

Containing circa. 200 FTE members, this department provides non-clinical advice and support aimed at delivering a quality service to our patients. It includes front office roles (such as patient on-boarding) and back-office roles (such as service implementation)

What this role can offer you.

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

Alongside a competitive salary and car allowance this contract will allow you to further develop your senior leadership skills and drive continuous improvement.

• 33 days annual leave (inclusive of bank holidays)
• Private medical insurance
• Contribution based pension scheme.
• Life insurance.
• Access to various wellness initiatives
• Bike to work scheme.
• Discount & cashback portal.
• Onsite gym & café
• Refer a friend scheme.

At Sciensus we are committed to developing and engaging a diverse workforce representative of the customers and communities we serve, to maintain our status as a leader in pharma services and deliver to the best possible health outcomes for patients. #togetherwewin

We are committed to achieving Net Zero and reducing our ecological footprint. We are constantly working on new initiatives, including working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models. For information on other projects and our wider approach to sustainability please click here .

What is required?

In addition to senior leadership experience and extensive call centre operational knowledge, success in this position will require:

• Strong analytical and communication skills
• Ability to lead people through change
• Knowledge of multi - channel digitised platforms (live chat functions/virtual assistant/IVR)
• Profit & Loss accountability

What happens next?

If you would like to express an interest in this position, please provide us with an up-to-date CV.

Application closing date - TBC

Informal interviews - TBC

(We are currently unable to respond to every candidate - if you would like an update on your application, please email the recruitment team)

#Nonclinical1