Director - Operations Transformation, Banking

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Job description

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Your Key Responsibilities - Client Delivery & Leadership

• Lead complex, multi-stream operations transformation programmes with our Banking clients

• Advise C-suite stakeholders on target operating models, cost transformation, and operational resilience

• Deliver large-scale change across onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing

• Ensure delivery of measurable outcomes including cost efficiency, risk reduction, and improved customer experience

• Oversee programme governance, regulatory alignment, and risk management

Connect to your opportunity

In an environment defined by consolidation, increased competition, cost constraints, and rapid digitisation, our Banking clients are facing significant strategic questions. As a Director in our Operations Transformation practice, you will lead large-scale transformation programmes across retail and commercial banking.

You will work alongside senior client leaders to redesign operating models, optimise processes, and embed tech capabilities (e.g. automation, AI) that drive sustainable performance improvement and regulatory compliance.

Business Development & Growth

• Originate and lead sales efforts, contributing to revenue growth within the Banking (Financial Services) industry group

• Bring trusted client relationships with senior stakeholders across retail and commercial banks

• Lead proposal development, RFP responses, and client pitches

• Identify opportunities to expand accounts and cross-sell broader firm capabilities (e.g. Risk, Technology, Deals, Strategy)

Practice & Market Leadership

• Develop thought leadership on key industry topics such as digital / AI enabled operations, cost transformation, and regulatory change

• Build and deploy leading practice methodologies, tools, and assets

• Collaborate across service lines to deliver integrated, end-to-end transformation solutions

People Leadership & Culture

• Lead and develop high-performing teams across multiple engagements

• Coach and mentor Managers, Senior Managers and Associate Directors, supporting career development and progression

• Foster an inclusive, collaborative, and high-performance team culture aligned with Deloitte values

• Act as a role model reflecting quality, integrity, and professionalism in every interaction

Connect to your skills and professional experience

• Strong understanding of banking operating models and environments and regulatory landscape with experience working with UK and/or global retail and commercial banks

• Proven ability to lead large-scale transformation programmes with tangible results

• Commercial mindset with a track record of originating and closing work

• Ability to influence and challenge senior stakeholders with credibility

• Strong programme leadership and stakeholder management skills

• Experience navigating complex, matrixed organisations

• 12-15+ years' experience in consulting or industry, working with Banking clients (Retail / Commercial)

• Demonstrated experience delivering large transformation within banking, (incl. onboarding, operations, customer servicing, distribution, lending, onboarding/KYC, and back-office processing)

• Track record in business development and managing senior client relationships

• Experience building and leading large, multi-disciplinary teams

• Bachelor's degree required; MBA or relevant postgraduate qualification preferred

• Experience within a Big Four Consulting firms or leading consulting organisation (MBBs)

• Knowledge of regulatory frameworks (e.g. Basel III, Solvency II, FCA requirements)

• Familiarity with digital tools and platforms (e.g. workflow automation, data analytics, core systems transformation)

• Professional certifications (e.g. Lean Six Sigma, PRINCE2, Agile)

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."

-Dan, Technology & Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about."

-Rhiannon, Technology & Transformation

Our hybrid working policy

You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers