Director of Operations
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Description
Position at LeoVegas UK
ABOUT THE ROLE:
We are seeking a strategic and results-oriented Director of Operations to lead our operational initiatives within the UK iGaming market. This leadership role requires a deep understanding of the UK gaming landscape, including regulatory compliance and market trends, along with a commitment to operational excellence.
The ideal candidate will possess strong analytical skills, improve player experiences, and ensure our operations align with both local regulations and company goals.
YOU WILL BE RESPONSIBLE FOR:
• Strategic Oversight: Develop and execute operational strategies specifically tailored to the UK iGaming market, aligning with the company's long-term objectives and driving growth. Collaborate with executive leadership to define operational priorities.
• Operational Excellence: Lead initiatives to enhance operational efficiency across gaming platforms, Customer Support, Risk, Fraud and Payments, Responsible Gaming and Anti-Money Laundering departments under your responsibility.
• Team Leadership: Build and mentor a high-performing operations team, fostering collaboration with all departments. Promote professional development and create a positive, inclusive work environment.
• Performance Management: Establish, monitor, and analyze operational KPIs. Utilize data-driven insights to inform any strategic decisions that need to be taken in the market.
• Cross-Departmental Collaboration: Work closely with departments such as Product & Tech, Compliance, and Commercial teams amongst others to ensure cohesive operational processes that enhance customer experience.
• Regulatory Compliance: Ensure all operational procedures comply with UK gaming regulations and licensing requirements. Proactively identify and mitigate risks associated with operational activities together with the Compliance department.
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
• Bachelor's degree in Business Administration, Operations Management, or a related field;
• 5+ years of experience in senior operations management, within the iGaming industry focused on the UK market.
• Strong knowledge of UK gaming regulations, compliance standards, and market dynamics.
• Proven track record of leading and developing teams, with exceptional interpersonal and communication skills.
• Experience with gaming platforms, analytics tools, and project management methodologies.
• Strong analytical and problem-solving abilities, with a passion for data-driven decision-making.
WHO WE ARE:
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We're a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide.
BENEFITS:
• Hybrid work policy
• 4 weeks of Workation (T&C apply)
• 28 days paid leave + public/bank holidays in England
• Matched pension contributions up to 6%
• BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
• 250 GBP wellness contribution annually (T&C apply)
• Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.
• Team and office social events throughout the year, which also include a quarterly team budget
• Enhanced parental leave
JOIN US!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don't wait for things to happen; we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!