Director of Operations

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This five star Lowry Hotel, Manchester is looking to recruit a Director of Operations.

The position of Director of Operations at The Lowry Hotel has key responsibility in supporting the General Manager in ensuring the smooth running of the day to day hotel operation and ensuring that the hotel standards and policies are consistently met.

To ensure that the interior and exterior fabric of the building is maintained to the standard through special projects planned maintenance and capital expenditure.

It is vital that you have the ability to motivate and stimulate Heads of Department. You must encourage a healthy team spirit; whilst at the same time develop respect and trust from the senior management team. Managing upwards is very important.

Key responsibilities will be to show entrepreneurial, proactive, and commercial and a visionary approach to business development. Subject to your key responsibilities, revenue generation, salesmanship and market awareness are positive attributes required for the role.
Must have a positive and professional attitude towards all aspects of the job, and it is necessary that you lead by example. You must have good 'managing self' skills as well as the ability to manage others. You will be involved in all aspects of the business, to include; operation, commercial, recruitment, and administration etc. Therefore, delegation and follow up skills are imperative.
You must ensure the meeting schedule is adhered to and inter-departmental communication meetings take place at least monthly. You will ensure only productive, relevant communication takes place.

This role has many key elements, below are some key elements;
- To ensure company, hotel and statutory rules, regulations and policies are adhered to at all times.
- To ensure the upkeep of the guest log and the guest duty manager log. To ensure that all guest issues are resolved and clear action plans are in place to prevent reoccurring operational challenges.
- To create a positive culture with staff, colleagues, and Management to ensure effective teamwork and high morale.

- To attend the relevant business meetings and training sessions / courses that may be beneficial to you and the business.

- To participate in the creation, compilation and implementation of departmental budgets and take responsibility for the delivery of targets set.

- To constantly communicate The Lowry Hotel culture to all employees.

- To be fully responsible for the daily hotel operations, liaising directly and monitoring all relevant managers.

- Supervision and guidance all reporting Heads of Departments in their management of their departments.
- To ensure all Departmental Managers correctly forecast the manning levels throughout the operating departments and that they are in line with business levels and financial targets.
- To maintain The Lowry Hotel's five star image within the marketplace.
- Support and coordinate major projects in the hotel (refurbishments, new concepts, menus)
- To ensure that you and all members of staff demonstrate The Lowry Hotel's Standards of Performance and that the staff handbook policies and procedures are strictly adhered to.
- To ensure that reporting Heads of Department monitor staff performance against Standard Operating Procedures.
- To handle any guest complaints or problems promptly, verbally and in writing within a 24-hour period and to ensure that you have resolved any shortfalls in service delivery.

- To deliver the highest standards of service throughout the property to ensuring complete guest satisfaction through comment cards, trip advisor, LQA and direct guest feedback.

- Ensuring that all set policies and procedures are in place and rigorously enforced.

- In conjunction with the Human Resources Office, ensure recruitment and training are adhered to and met to a consistent 5 star standard
- To maintain a safe and secure working environment adhering to all legislative requirements in relation to licensing laws, health and safety, fire and environmental requirements.

Shift pattern will include weekend and evening work. Duty Management shifts to be completed as per the monthly rota.

The successful candidate currently be working at Director of Operations level and experience of working in a hotel is also advantageous. The candidate will also possess excellent computer skills, a methodical approach to working, produce work of a high standard of accuracy and be able to work to deadlines.

In return for your commitment to delivering five star service and standards, we offer excellent training and development opportunities in addition to other benefits such as hotel discounts, uniforms and meals on duty.

The Lowry Hotel is renowned as a place guaranteed to ensure comfort, privacy and understated service

Benefits include:
- Executive team bonus
- Uniform and Meals on duty provided

- Unique team member discount rates and great discount on food and drink. Friends and family discount also available.

- Access to discounted rates with Millennium and Copthorne Hotels
- Access to wider wallet benefits platform
- Access to online training facilities with Flow
- Death in service benefit for contracted employees