Director (Mixed-Use Property Management)

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Director - Property Management (London, Mixed-Use)

This position is full time, permanent with hybrid working based at our head office Henrietta House, London as well as at our client site.

Role Purpose

Managing your own workload and that of your direct reports to deliver all property management activity, as listed in the key responsibilities below. This is both a commercial property management and a leadership role, reporting to a Client Services Director and the client's senior leadership team.

Key Responsibilities

• Accountable for overall Estate performance.
• Understand Property Management Agreement terms and ensure that Property Management team is working to scope.
• Build strong working relationships with key client stakeholders
• Lead attraction and retention of PM talent
• Cascade key messages to team, ensuring understanding and engagement
• Oversee Management Meetings. Ensure are team prepared and able to lead in chairing and delivery.
• Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales
• Lead service charge budgeting and reconciliation process across Estate in accordance with RICS guidelines and client instruction.
• Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction
• Review service charge cash flows and budgets monthly/quarterly subject to client requirements
• Oversee management of key occupier relationships including occupier meetings as required.
• Ensure 100% of billable ad-hoc fees are billed and paid promptly
• Manage the transition of clients/properties in and out of CBRE management
• Compliance relating to sites, taking action or escalating any issues relating to non-compliance
• Carry out property inspections
• Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants
• Taking the appropriate action in response to any legal notice received in relation to a managed property
• Ensure credit control targets are met for rent and service charge collections
• Identify and progress opportunities for cross-selling, providing additional services to clients
• Input to client business and strategic planning where requested

Person Specification/Requirements

• Preferably RICS qualified
• Experienced in leadership, coaching and people management
• Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client
• Able to build and maintain colleague and client relationships
• Understand and grow knowledge of a client's investment objectives
• Able to recognise opportunities for selling additional services to clients
• Able to build and maintain tenant / customer relationships
• Understand the principles of lease structure and be able to read and understand a lease
• Understand the principles of turnover rent and able to read and understand a turnover rent clauses
• Be able to apply legal principles of tenant applications for consent and the processes to be followed
• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
• Understand VAT, banking and credit control methods
• Understand and apply all CBRE procedures relating to work activities
• Able to use IT software such as Word, Excel and other databases
• Understand and use industry / CBRE specific IT applications
• Able to contribute to team and department business plans
• Able to delegate, supervise and develop junior team members
• Able to work as part of a team, supporting other team members and recognising the work of others
• Build and maintain relationships with other parts of the wider CBRE service lines
• Excellent interpersonal skills
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Maintains a positive attitude towards routine tasks and workload
• Accurate and exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Confident and assertive where required
• Sociable and outgoing
• Flexible approach to work
• Understands and appreciates the importance of using discretion

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.