Director of Lounges - UK&I

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Overview

Director of Aspire Executive Lounges UK&I

Location: UK based (Remote + UK&I Travel)

Reporting to: CEO UK&I

Effective date: ASAP

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality? Do you have a passion for delivering world class guest experience, leading hospitality teams and a track record of delivering outstanding commercial results?

Responsibilities

We are Aspire Executive Airport Lounges, the hospitality division of Swissport one the world's largest Aviation support services business. With more than 35years of ward winning airport hospitality experience, we are Europe's number one, and the world's number two brand of premium airport lounge. In 2023 we served over 5.2 million customers worldwide. We operate 80+ lounges at 40 airports in 19 countries, that's over 14,000 guests every day, and we are growing.

The market is in strong growth (17% CAGR and predicted to grow from $4b to $8b by 2029). We are at the forefront of this growth and investing heavily in our strategy, technology, team & pipeline to maintain our market leading proposition.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of 'the perfect start'.

Due to an internal promotion, we are seeking an exceptional candidate for an exciting opportunity to lead the UK&I team, a high-flying team of travel & hospitality professionals and to continually improve the Aspire Executive Airport Lounge offering to meet our ambition of being the Best Airport Lounge provider globally.

This is a senior role reporting directly to the CEO. You will be a key member of the UK&I ELT, responsible for a multimillion pound P&L and a significant Cap Ex budget. Your will lead an SLT of Direct Reports across key functions and an overall staff headcount of 230. This role is supported by Functional BP's across finance, commercial, HR, QHSE, procurement, planning & performance and training. As the leader of the UK&I lounge business line this role is ultimately responsible for driving financial performance & operational brand standards to exceed the expectations of our board and our guests.

Qualifications

In addition, Aspire Executive Lounges operate across six global regions and as part of this role you will contribute to, and deliver the overall Global strategy, working closely with the global team to improve performance & experience.

Are you passionate about creating exceptional guest experiences? Do you have a proven track record of delivering commercial results in the hospitality industry and a knack for leadership?

If so, we invite you to be a part of our dynamic team at Aspire Executive Lounges.