Director of Hospitality and Wellness

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Your role at Signature

As the Director of Hospitality and Wellness, you will work in partnership with our Hospitality Managers and Senior Leadership Team to oversee and coach in the delivery of the highest resident experience across food & beverage, wellbeing and lifestyle, housekeeping, catering, reception and maintenance teams. You will be actively involved in seeking resident and relative feedback whilst proactively seeking ways to enhance the experience in all homes.

Key Responsibilities:

• General - You will support the Regional Director in all aspects of monitoring the quality of service provision in homes including conducting quality audits, identifying areas of improvement and action plans. You will provide hands on support to the homes in the absence of a Hospitality Manager.
• Quality Assurance - you will ensure that infection control and prevention measures are in place and adhered across all Signature homes. You will carry out audits, root cause analysis and provide accurate reports as and when required as well as investigating any accidents/incidents and managing resolution of home complaints.
• Wellness - Devise a bespoke calendar of activities and events to engage and expand resident participation and wellbeing. Monitor and evaluate the effectiveness of wellness programmes and develop wellness related policies and procedures..
• People Management: Oversee the recruitment and ongoing performance management of Hospitality Managers ensuring all senior team members are inducted, trained, coached and supported. Identify the training needs of staff and provide and create learning and career development opportunities in the resident experience functions.

What Signature Offer

• Up to £80,000 per annum
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension with matching contributions
• Private medical insurance and company sick pay
• Life Assurance Scheme
• 'Blue Light' discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme - Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Signature People

A full driving licence is essential as it is a requirement to travel across our home portfolio as part of this role.

Qualifications and Skills:

• Previous experience within the Hospitality Industry and Industry relevant qualifications essential
• Passion for delivering exceptional customer service
• Excellent communication and organisational skills
• Knowledge of the UK Health and Social care market is desirable.

About Signature

Join us in making a meaningful difference in the lives of residents and their families by delivering exceptional care. If you are dedicated, compassionate, and eager to advance your career in a supportive and dynamic environment, we encourage you to apply.