Director, Global Customer Audit

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Responsibilities

Global Strategy & Governance

• Define and own the global customer audit strategy, operating model, governance standards, and success metrics.
• Establish consistent audit methodologies, tooling, and reporting across all regions.
• Ensure audit execution aligns with customer contracts, industry standards, and regulatory frameworks.

Executive & Functional Leadership

• Serve as the executive escalation point for high-risk, complex, or strategic customer audits.
• Lead cross-functional alignment with Operations, Security, Compliance, Legal, Risk, Engineering, and Customer Success.
• Influence senior leadership and functional roadmaps using audit trends and systemic risk insights.
• Regional Leadership & Team Management
• Lead and develop regional customer audit leaders and teams, setting objectives, performance standards, and capability maturity targets.
• Ensure global consistency while allowing for regional regulatory and customer nuances.
• Build a strong succession pipeline and global community of practice for customer audit professionals.

Customer & External Engagement

• Act as a trusted senior partner for enterprise and hyperscale customers during audit engagements.
• Partner with Sales and Customer Success leadership to align audit posture with customer relationship strategy.
• Ensure customer communications are clear, accurate, and executive-appropriate.

Risk, Compliance & Assurance

• Oversee alignment with relevant frameworks (e.g., ISO, SOC, PCI, customer-specific audit requirements).
• Ensure audit findings are tracked, prioritised, and remediated with clear ownership and timelines.
• Provide executive-level reporting on audit outcomes and risk exposure.

Continuous Improvement & Operational Excellence

• Drive continuous improvement by translating audit findings into systemic operational enhancements.
• Reduce repeat findings and improve audit readiness maturity across the organisation.
• Standardise audit data, metrics, and insights to support executive decision-making.

Qualifications

Education:

• Certified Internal Auditor (CIA)
• ISO 27001 Lead Auditor (or equivalent ISO certification)
• SOC 1 / SOC 2 audit leadership experience, either as an auditee or auditor
• PCI-DSS Qualified Security Assessor (QSA) or equivalent experience (beneficial but not required)
• Equivalent experience leading large-scale audit and assurance programmes in lieu of formal certification will be considered.

Experience:

• 10+ years' experience in customer audit, compliance, risk, or assurance within a data centre, cloud, or highly regulated infrastructure environment.
• Proven experience leading global, multi-region teams.
• Strong understanding of data centre operations, physical security, information security, and compliance controls.
• Demonstrated ability to operate credibly at executive and board-adjacent levels.
• Experience managing relationships with large enterprise and hyperscale customers