Director - Global Business Services (Consumer)

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Job description

Connect to your Industry

Our Global Business Services (GBS) Offerings - Consumer Industry

Deloitte GBS consulting is the trusted partner for Consumer Industry organisations, helping clients optimise operations and deliver exceptional services to better serve customers. With market-leading expertise in GBS, Shared Services, and BPO; coupled with our deep understanding of the Consumer Industry, we deliver tailored solutions to design, transform, and operate their GBS organisations to clients across the CPG, Autos, Retail, Travel, Hospitality and Services sectors. As the GBS model drives digital transformation, we leverage our functional and technological expertise to support clients in developing digital strategies and implementation of digital solutions. Deloitte GBS consulting is dedicated to enhancing services and driving efficiency for a better future.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are looking for talented Directors to join the Deloitte GBS team with demonstrable expertise delivering organisational strategies that have driven performance and profitability. We are seeing increasing market demand for advisory and implementation services across GBS and Shared Services.

Your responsibilities include:

• Provide strategic guidance to senior Consumer client executives and function leaders on establishing and optimising their GBS, Shared Services and/or BPO functions (incl. hybrid models).
• Engage and collaborate with clients to understand their business objectives, goals and develop a strategy and plan for setting up or transforming their GBS operations.
• This includes visioning, defining GBS scope and objectives, evaluating service delivery, sourcing and operating model design options, conducting feasibility studies, developing value / business cases, assessing organisation design options and readiness, technology enablement and creating a roadmap for implementation.
• For clients with existing GBS models, lead maturity assessments and diagnostics to identify value and improvement opportunities and shape the client's GBS strategy and transformation plans
• Lead multi-disciplinary project teams (incl. leveraging the breadth of expertise and experience across Deloitte) to deliver high quality engagements in line with client and contractual requirements.
• Foster strong client relationships, serving as a trusted advisor and maintaining a deep understanding of their business needs.
• Drive business development efforts, including identifying new opportunities, shaping proposals, leading pursuit teams, and expanding relationships with existing clients.
• Mentor and develop team members, providing guidance and support in their professional growth.
• Lead market eminence efforts for GBS in the Consumer, including staying up-to-date with industry trends, emerging technologies, and regulatory changes that impact GBS, Shared Services, and BPO sectors.
• Collaborate with cross-functional teams to ensure seamless project execution and knowledge sharing.

Connect to your skills and professional experience

Your professional experience should include:

• Extensive experience in the GBS, Shared Services, and/or BPO within the Consumer Industry, with a proven track record of delivering successful engagements for the Consumer Industry.
• Experience should include delivering GBS strategy services/engagements involving GBS visioning, maturity and feasibility assessments, operating model design incl. service delivery and sourcing model strategy, GBS technology strategy, GBS set-up/implementation planning and value/business case development
• Demonstrated leadership skills, with the ability to effectively lead, manage and inspire teams to achieve exceptional results.
• Excellent client relationship management skills, with a focus on building long-term partnerships and delivering exceptional client service.
• Proven experience in leading business development, including identifying opportunities, shaping proposals, leading pursuit teams, and expanding client relationships within the Consumer Industry.
• Deep understanding of industry trends, emerging technologies, and regulatory landscape impacting GBS, Shared Services, BPO sectors.
• Excellent communication, presentation, and influencing skills, with the ability to effectively communicate complex concepts to diverse and senior stakeholders.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request

Connect to your business - Consulting

Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."

-Dan, Consulting

Our hybrid working policy

You'll be based in a UK based office with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both a virtual and physical capacity. As well as remote working, you'll attend your local office, virtual collaboration spaces and client sites, depending on the requirements of the role.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level .