Director Crisis Communications EMEA

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Job Description

Role Summary

The Director Crisis Communications, EMEA is responsible for protecting and maintaining the reputation of Marriott International, our brands and our portfolio of 1100+ hotels in the EMEA region. The position will provide communications counsel and advice to Senior Leaders and will be responsible for developing messaging and handling media responses for issues or crises that may arise. The position will act as a spokesperson for Marriott International and will be on-call to handle media enquiries. This role will also create and deliver training programmes and guidelines to coach senior executives and hotel General Managers on crisis communications, and in addition create tools (e.g., manuals, training modules) for field use that support and educate hotel teams on handling issues at property level.

Location: Fetter Lane, London - hybrid working, minimum two days in the office

Skills and experience we will look for in the ideal candidate to join our team:

Skills

• Strategic thinker and strong leadership skills
• Clear communicator with solid writing and messaging skills
• Proficiency in multiple languages a plus
• Strong public speaker
• Ability to inspire confidence and gain credibility with Senior Leaders
• High degree of personal loyalty and integrity
• Well organized and able to multi-task and prioritise workload
• Self-starter and action-orientated
• Ability to work out-of-hours as required
• Ability to regularly travel internationally
• Calm under pressure

Experience

• Minimum 10 years of corporate communications experience, preferably within the travel / hospitality / lifestyle sector
• Experience in journalism a plus, in addition to corporate communications experience.
• Strong background crisis communications and reputation management
• Experience and ability to manage the interests and demands of multiple stakeholders.
• Strong understanding of the geo-political and media landscape across EMEA
• Experience of working in an international environment and across different cultures
• Experience in public speaking and acting as a spokesperson
• Experience in coaching and mentoring colleagues in the skills required for crisis communications and issues management
• Hotel and/or brand experience preferred.

Education or Certification

• University degree
• Or equivalent in Public Relations / Communications / Marketing.

Why it's a great idea to work for Marriott International:

UK

• We offer 'hybrid working' to enable you to live fully and balance home and work
• 22+ holidays plus public holidays as additional to be sure you have fun and make memories
• This role is bonus eligible - our success is your success
• Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company
• You will have international team members to share great ideas with and you will potentially travel in this role
• You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world
• Regular team and office gatherings, both in person and remotely to build our sense of purpose
• Strong, experienced leaders who will encourage you to grow and mentor you to succeed
• Choice of pension plan to suit your current and future needs
• Private Medical Healthcare and parental leave benefits to support your wellbeing and health
• Various discounted retail and entertainment programmes for you to enjoy
• Our office provides a modern working environment which includes ergonomic desks and ventilation systems

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.