Director - Consumer, Private Sector, Major Programmes - Human Capital, Technology & Transformation

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Job description

Are you an established and influential industry leader in the Consumer sector?

Do you bring extensive experience of successfully delivering technology-enabled transformation programmes from end to end in a Consumer environment?

Do you bring a proven track record of building long-lasting C-suite relationships and delivering impactful transformation in Consumer environments?

If so, Deloitte's Major Programmes practice could be the place for you!

Connect to your industry

Our Major Programmes Business

Deloitte's Major Programmes practice (part of the wider Human Capital offering) is currently recruiting for individuals with industry and technical skills that can strengthen our capability to address complex programme challenges and create conditions for success for the world's most impactful programmes.

Over the last 50 years, the world has changed significantly, but the approach to tackling these increasingly cross-cutting, capital-intensive, and technologically complex programmes has not evolved at the same pace. Our clients look to us and our deep and broad programme delivery expertise to lead them through complex transformations and implement new and effective ways to deliver major programmes.

Our market-leading next generation delivery approach, Programme Aerodynamics, replaces siloed, conventional, linear thinking with multi-disciplinary capability to help our clients deliver their most critical and demanding programmes while reinforcing Deloitte's commitment to purpose-led change. Programme Aerodynamics is a fundamentally new approach, bringing together mindsets, expertise, methodologies, and solutions from Strategy, Programme Delivery, Digital, Programme Leadership, and Human Centred Transformation to be anticipate, shape, and manage change in major programmes. It empowers project leaders to effectively anticipate and manage change, risk, and uncertainty across a programme's lifecycle, shaping its success. Our practice comprises a blend of those who have worked previously in industry (in both technical and non-technical roles) and those who have prior consulting experience. The strength and value Major Programmes brings to our clients and to Deloitte is a result of our collectively diverse and highly relevant industry insights and experience; the complexity of challenges our clients face requires us to leverage this diverse range of skillsets and experiences.

You will have the opportunity to work across a range of programmes, building your skills and experience on the job, as well as supported by our world-class profession development approach. You will also experience the breadth of what Deloitte offers, working with colleagues across a range of disciplines and drawing on our market-leading methods, and our global assets and tools.

Consumer as part of our Private Sector portfolio

Deloitte's Consumer industry teams strive to support our clients in navigating the evolving consumer landscape. We leverage proprietary data and insights, combining our research, innovations, and knowledge of the future of consumer to address their key business challenges and drive growth.

Our Consumer practice forms part of our Private Sector portfolio, which also encompasses Healthcare & Life Sciences (HCLS), Energy, Resources & Industrials (ER&I), and Technology, Media, and Telecommunications (TMT). At Deloitte, Consumer includes:

• Consumer Products: Consumer goods organisations are operating on a global scale, yet with a local customer focus. Digital disruption enables business to now go direct to the consumer, bypassing retailers; innovation of the brand, product, and marketing are vital to winning in a competitive landscape.

• Retail: More than ever, retailers need to prioritise their actions and recognise the fundamental shift in consumer shopping desires and patterns. Technology, data security, agile supply chains, price wars, and cost-cutting are all causing retailers to re-think their business forecasts and business models.

• Transportation, Hospitality & Services (THS): We provide strategic guidance and innovative solutions to clients within transportation, logistics, travel, aviation, hotels, restaurants, hospitality, resorts, gaming, health and fitness, catering, professional services, human capital services, and infrastructure services.

• Automotive: We deliver strategic, operational, and technical services designed to address the business challenges across the UK and globally, of automotive original equipment manufacturers (OEMs), suppliers, dealers, and aftermarket or finance companies. We are involved in the entire journey from the design, development, marketing, and selling of motor vehicles.

Our people are high-calibre professionals, experts in their industry sectors. As a senior leader in our Consumer practice, you are passionate about making an impact in partnership with clients to drive strategic and business outcomes through the delivery of complex transformations and transactions.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology, and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for more and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs, and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion,and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Our Major Programmes business sits within Human Capital - the world's leading people and organisation transformation business. As part of a practice that brings research and analytics expertise together with deep industry knowledge, you'll develop transformation and change programmes that are not only innovative, but deliver the most positive impact for all, and in doing so you'll develop trusted relationships with senior business stakeholders.

Your Role as a Director - Consumer:

• Forming and leading multi-disciplinary teams in partnering with clients to solve challenging problems through the delivery of strategically significant, large-scale, and complex projects and programmes in the Consumer sector

• Leveraging and building long-standing, trust-based relationships with the most senior client stakeholders within the Consumer industry to understand their business challenges and transformation agendas, and bringing the best of Deloitte in helping to deliver against them

• Being present and active in the market, bringing a distinctive voice and differentiated points of view to salient client issues, using industry and technology trends to drive a differentiated perspective

• Manage and oversee our priority Consumer accounts and relationships, including leading commercial proposals, the development and application of Deloitte points-of-view, and end-to-end delivery of a portfolio of transformation projects and programmes to the highest standards of quality

• Building, cultivating, and owning a suite of internal, cross-functional, partner-level relationships to position and promote Major Programmes' capability and offerings

• Developing and leading go-to-market strategies, campaigns, and proposals, collaboratively architecting multi-disciplinary solutions to unlock value for our clients where they need it most

• Driving the development of our Major Programmes capability to ensure we are always at the forefront of quality and impact for our clients

• Developing and upskilling our Major Programmes practitioners, driving their growth, and ensuring we are developing the future-facing skills required to meet the demands of our clients

• Role-modelling Deloitte's shared values in all that you do

Connect to your skills and professional experience

You're curious, collaborative, and a natural at taking the initiative. We have unique challenges to solve, and often in unique contexts.

You should have strong experience in most of the following:

• Significant demonstrable experience in successfully leading large-scale technology implementation programmes from end to end, with prior experience in the Consumer industry

• Proven track record of successfully delivering and implementing market-leading front- and back-office technology platforms as part of transformation programmes in a Consumer environment

• Extensive experience as an influential and effective leader within the Consumer sector, including significant experience in a leadership role within a professional services environment

• Proven experience in developing and managing C-suite-level client relationships, and helping to shape future client strategies to deliver value-focused outcomes

• Demonstrable experience of developing and managing a portfolio of client relationships and accounts, including an existing suite of senior relationships across the Consumer sector

• Proven ability to build, convert, and manage a pipeline of opportunities and projects

• Prior relevant experience in a management consulting organisation or environment, and a proven ability to operate and lead teams through ambiguity towards delivering high-quality and value-generating outcomes for clients and stakeholders

• Proven ability to manage all stages of commercial engagement, including proposals, contracting, and delivery, with responsibility for managing budgets, profitability, and billing

• Proven ability to architect, solution, and plan complex major programmes, including setting complex programmes up for success, programme recovery, formulation and execution of programme strategy, designing and operating delivery models, and leveraging technology (such as AI) to enable data-driven insights and optimise efficiency in delivery

• Proven ability to work with global delivery teams to deliver high-quality outcomes

• Proven ability to work, influence, and advise at C-suite-level to deliver effective and lasting outcomes, including enabling successful transformation delivery

• Proven track record as a thought-leader in the Consumer industry and/or in complex transformation delivery, including the creation, publication, and application of points-of-view, perspectives, and articles

• Experience of establishing and/or operating a transformation office construct at an enterprise-level, or as part of a technology or digital control tower

• Proven ability to work collaboratively and cross-functionally to form and lead effective, high-performing teams in delivering against complex challenges

• Proven ability to cultivate a followership, manage diverse teams within an inclusive culture, and support our people in their development

Connect to your business - Technology & Transformation

Distinctive thinking, deep expertise, and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we'll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds, etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm while being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"I've never experienced another business culture that's so unafraid to break traditional boundaries and is so forward-looking in its strategy and approach."

Gillian, Technology & Transformation

"The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors."

Sophia, Technology & Transformation

Connect to your agile working options

Location: London

Your work, your way

We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You'll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

You'll be joining one of our innovative virtual communities. You'll have the flexibility to work from home or a client site as required. You'll also have access to a number of local collaboration spaces where you can meet with colleagues when needed to support your role. Our hybrid-working model enables our people to collaborate, connect, and innovate in both a virtual and physical capacity.

You'll have all the support you need to succeed, including robust tech and home workstation set-up guidance, as well as access to a variety of flexible working spaces and all sorts of social activities for you to join. We're continually innovating our working practices, too, so you can expect to see new and exciting technology developments coming soon. The future of work is evolving fast and we're already leading the way, by enabling flexibility for our people, and making it easy for us all to connect and collaborate.

Discovery more about our locations.

Connect to your return-to-work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspectives, and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, including our people and purpose-driven culture at deloitte.co.uk/careers