Digital Workplace Product Manager

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Are you passionate about driving digital transformation and enhancing workplace productivity?

We are seeking a dynamic and innovative Digital Workplace Product Manager to lead our implementation of Service Now and Jira. In this pivotal role, you will own the product and roadmap, ensuring these platforms meet our business needs through diligent user requirement gathering, prioritisation, and technical backlog management. With a primary focus on Service Now, you will have the opportunity to deliver impactful solutions that make a real difference.

This is an exciting time to join our Digital Workplace team as we go through a period of growth, so join us and play a key role in driving operational excellence.

Key responsibilities:

• Gather user needs and turn them into actionable requirements.
• Develop and maintain the product roadmap for Service Now and Jira.
• Prioritise and manage the technical team's backlog to deliver key features.
• Communicate product vision and progress with key stakeholders.
• Oversee the timely delivery of new features and improvements.
• Create and deliver training materials to help users effectively use Service Now and Jira.
• Identify and implement process improvements for better efficiency.
• Collaborate with external vendors for platform maintenance and updates.
• Ensure compliance with internal policies and external regulations.
• Monitor and analyse the performance of Service Now and Jira to ensure they meet user needs.

What you will bring:

• Extensive experience of product management, particularly with Service Now and Jira.
• Excellent knowledge of IT service management and agile methodologies.
• Strong skills in stakeholder management and the ability to communicate effectively with a range of people.
• Good understanding of user experience principles and how they apply to software products.
• Relevant experience of project management, including the ability to manage multiple projects simultaneously.
• Expertise in getting the most out of your investment in Service Now and Atlassian products.
• Proficiency in developing and delivering user training and support materials.
• Knowledge of compliance and security standards related to IT service management tools.

About Technology

Following the successful completion of our recent technology, data and process merger, our Technology division is charging ahead with our strategic plan to amplify the voices of our organisation. This includes leveraging the potential of Cloud solutions, continuously enhancing our security measures, revitalising legacy applications, and enhancing our interactions with strategic partners and suppliers. Our Technology Division spans across two vibrant office locations in London and Colchester, where approximately 200 colleagues are dedicated to empowering our mission - we make books for everyone, because a book can change anyone.

We are also on a journey to create a workplace that is truly inclusive, empowering and equitable for all. Our recent successes have seen a significant increase in our division's engagement and sense of belonging. We are committed to fostering an environment where every voice is valued and every individual has the opportunity to make a meaningful impact.

About Penguin

We're the UK's largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you'll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

Our approach to hybrid working

While our offices are places for you to connect, collaborate and celebrate with colleagues, having flexibility about where you work is just as important for doing your best work and for your wellbeing. So, we don't have a one-size-fits-all approach when it comes to how we work across Penguin Random House UK.

For this role, there are regular meetings and activities that you will need to attend in person mainly at our offices in London, with occasional travel. Outside of these moments, you can choose to work remotely. We are happy to discuss this arranging further with you during the recruitment process.

Application instructions

Please apply with your CV and cover letter outlining why you are the right candidate for the role by 11:59pm on Thursday 21st November.

We anticipate a two-stage interview process which will include a virtual first-stage interview and in-person second stage interview. We are happy to discuss this further with you throughout the recruitment process.

What you can expect from us:

Salary: £50,000 - £60,000 dependent on how your skills and experience align to the role, plus bonus and benefits.

Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition. Our benefits include:

• Financial - income protection, life assurance, childcare allowance
• Wellbeing - healthcare cash plan, critical illness cover, health checks
• Lifestyle - enhanced parental leave, tech scheme, free and discounted books

For our full benefits list please visit: https://www.penguinrandomhousecareers.co.uk/what-we-offer

The recruitment process: You can read about our recruitment process at https://www.penguinrandomhousecareers.co.uk/how-we-hire/

As a Disability Confident Committed organisation, we're part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can't take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing PRHCareersUK@penguinrandomhouse.co.uk. Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company: Penguin Books Limited

Country: United Kingdom

State/Region: London

City: London

Postal Code: SW11 7BW

Job ID: 275258

Date: 7 Nov 2024

Location: