Digital Transformation Manager

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Job Description

• Babergh and Mid Suffolk District Councils - Ipswich, Suffolk IP1 2BX
• £50,512 - £59,570 per annum (pro rata for part time)
• Full Time, 37 hours per week
• Permanent

Full time, part time and job share opportunities will be considered.

What we are looking for

We are looking for a dynamic Digital Transformation Manager to join our Customer Experience team. The successful person will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.

About the role

You will be working in the Corporate Services Directorate, which is a dynamic and transformative environment where change is not just anticipated but embraced. As a digital transformation manager within Corporate Services, you will be at the heart of our mission to embed change to ensure the Councils are fit for purpose.

Dedicated to fostering a culture of innovation and continuous improvement, we believe that change is a catalyst for growth, and we strive to embed this mindset into our daily operations. This isn't just about change for changes sake, but about creating the conditions for and implementing lasting sustainable change. We ensure that the results of change are transparent, accountable, and efficient.

You will lead our digital transformation agenda, ensuring we are using technology to help create efficient, effective and high quality digital experiences for our residents, whether that's improving their access to finding the right information through our websites, using user centred design to shape our online services, and making the best use of our automation toolsets and our digital platform low code environment.

This is an exciting opportunity to be at the heart of our digital transformation journey, helping to make an impact by creating seamless resident experiences.

About you

We are looking for an experienced digital transformation manager, with the ability to develop and communicate a clear transformation roadmap and articulate the measurable benefits from digitising services.

In this role, your ability to motivate, lead, and inspire change will be paramount. You'll be at the forefront of our digital projects, actively participating in their delivery. Your hands-on approach and experience in practical application of skills and knowledge will be crucial. This role requires not just overseeing, but also diving deep into the tasks at hand, driving the change needed, and being a part of the solution. Your qualifications and experience in project management will be valuable, but it's your hands-on approach and ability to work as part of a complex project environment that will truly make a difference.

Key to the role is the ability to identify the opportunities to work between different parts of the organisation to review our current services and ensure that we are working collectively to redesign our residents digital experiences and ensuring we are working with our ICT team to help deliver these changes.

About us

Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits of working for us

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Program
• Employee Assist Program
• Health Care Options

For more information, visit our Employee Benefits page (suffolkjobsdirect.org)and view 'The best things about working for Babergh and Mid Suffolk District Councils (youtube)' to find out what our employees say about working for us.

Our ways of working

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

Please read the Job Description and Person Specification (pdf)before applying for this job opportunity.

If you wish to discuss the Hybrid working approach for this role, or for an informal discussion, please contact Samantha Lake, Head of Customer Experience, by calling 01449 745177.

Closing date: 5 pm, 26 June 2024.

Promoted as FJ (Featured Job) on Suffolk Jobs Direct.

When applying, please ensure:

• that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
• your statement indicates how you meet each of the criteria in the 'Person Profile' section of the Job Description/Person Specification.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

About the Team

How to apply

Step 1 - read the advert and the Job Description and Person Specification (JD and PS).

Step 2 - complete the Supporting Statement template

Step 3 - complete the online application and upload your statement.

Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS)

Your statement should:

• Be no more than 2 sides of A4
• use the template provided (other formats will not be accepted)
• be uploaded on your online application, as without this, your interest will not be progressed.