Digital Transformation Manager

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Job Description | Digital Transformation Manager

Department: Legal Delivery and Innovation

Location: UK

The Team

Clyde & Co are investing in a market leading technology to enhance their client and fee earner experience. This is a complex initiative requiring redesign of existing ways of working, implementation to a more cost-effective process and change to our business services and fee earner community.

It has resulted in the creation of the Casualty Innovation & Delivery Team; working alongside IT and a business transformation programme that addresses the way the entire Firm manages its matters and delivers the law.

The Role

The Casualty Delivery & Innovation team is looking to expand their team with a focus on profitability within Casualty.

The successful candidate will have a wide range of responsibilities, to include but not restricted to; leading requirements management across Casualty; driving the documentation of existing operational processes; supporting MMT and automation workstreams to build business cases where additional changes are required; and acting as the key point of contact between the Casualty team and the project workstreams.

To be successful in this role, you must have excellent people skills and understand Casualty ways of working and be willing to challenge existing adopted ways of working with a focus on profitability, with a keenness to assume responsibility, work independently and take a proactive and commercial approach.

This role will report directly into the Head of Digital with support from the Innovation and IT teams.

Key Responsibilities

Change projects

• Work with a variety of stakeholders from across the Casualty team to deliver key business transformation projects. Ability to challenge existing ways of working.
• Manage the requirements lifecycle for each project, ensuring an appropriate framework is in place (or working within the existing framework), identifying business contacts required to define, develop and approve requirements.
• Act as a bridge between the business and the project/technical teams, representing the needs of each as appropriate.
• Develop user stories to brief requirements into technical teams who will create and refine the solutions.
• Manage the User Acceptance Testing phase of each project to ensure the developed solutions are thoroughly and robustly tested in relation to the approved set of requirements.

Case management technology implementation

• Gathering, documenting, and agreeing business requirements to define current ways of working to help develop a future automated approach.
• Adapting business requirements into development user stories for developers to deliver with minimal support. Framing, visually depicting "logical" automated solutions that aid developers, in translating business needs into viable technology plans.
• Undertake projects within the Matter Management Programme that will implement the Firm's case management solution. Take the role of liaison between the implementation team and the practice. This may include facilitating design committees to assist with developing each team's requirements, finalising data sets, mapping of workflows and capturing any future requirements to be delivered outside the project.

Service delivery

• Identify opportunities for enhanced service delivery through new ways of working, process efficiency, technology and IT solutions to drive continuous improvement and support business integration and the delivery of new initiatives. Ensure any opportunities identified are captured and follow an appropriate path, either into the project or a future state roadmap.
• Provide regular updates and insight to the project managers / Head of Digital relating to developing business needs, opportunities and status requirements.

Essential Skills & Experience

Technical Excellence

• Knowledge of, experience and interest in managing projects, particularly those involving large scale change to working practices and technical development.
• Organised and takes a structured approach to tasks to ensure matters are progressed or escalated.

People and Team

• Shows strong accountability for their work and deliverables whilst proactively and willingly supporting colleagues.
• Acting as a consultant to technologists who are evaluating changing/replacing business processes with technology.
• Innovation mindset and ability to challenge existing methods and processes.

Finance and Practice Management

• Establishing effective measures of ROI, value definition and gathering those before and after projects are approved and implemented.
• Effectively prioritises tasks and competing demands.
• Proactively manages matters to drive them forward.

The Firm

Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.

Our Values

Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We:

• Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
• Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
• Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
• Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth

Business Services Competencies

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:

• Technical Excellence
• People and Team
• Client/Stakeholder Relationships
• Service Delivery and Commercial Awareness
• Personal Effectiveness

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