Digital Styling Optimisation Assistant Manager

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Job Description

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

The role of the Digital Styling Optimisation Assistant Manager is to oversee and optimise the attribution of products and the production of inspiring outfits. This person is an expert in the mechanics of how we build and attribute accurately and effectively. Both are critical to how we power features developed by the Personal Discovery team and more broadly the development of personalised experiences for M&S users.

• SME In the mechanics of building and maintaining quality outfits
• Drives outfitting and attribution strategy
• Owns outfit range planning and critical path development
• Owns and manages PD's system for attribution
• Drives quality and accuracy across attribution to improve personalisation
• Identifies opportunities to improve processes and productivity
• Accountable for reporting on key metrics and forecasting across styling activity
• Is a product thought partner, operating as a squad member
• Responsible for communicating technical errors and bugs effectively
• Drives optimisation of processes and tooling via squad escalation and sprint prioritisation
• Contributes to the delivery of PD's in-year plan and OKR's
• Owns and maintains process guidelines and training materials

Who you are

• Passion to understand user experience, AI and Personalisation, and how attribution accuracy affects these
• The ability and drive to innovate and develop ambitious strategies to hit targets and deliver on company goals
• Experience in developing critical paths for different workstreams
• Good balance of analytical and creative thinking
• Strong understanding of data and how to track and report on key metrics
• Ability to produce accurate forecast models
• Can navigate data analytics software such as Power BI with ease
• Motivation and passion for driving change and improvements
• Experience escalating technical issues and bugs clearly and effectively
• Project management skills
• Comprehensive understanding of fashion and defining style details
• Excellent product knowledge regarding materials, sustainability, fits, item features and detailing
• A clear communicator who strives for extreme clarity and accuracy in all areas of their work

This role is a FTC till November 2025.

Everyone's Welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

#LI-CA1 #LI-Hybrid

About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Our Ecommerce operation is dedicated to delivering the best ever, personalised shopping experience via M&S.com - getting our customers to the products they want, and quickly.

Now is a really exciting time to join us as we continue to turbocharge our transformation and become the number one online retailer.