Digital Services, Senior Analyst

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About Ashurst Advance

Ashurst Advance is Ashurst's NewLaw division that utilises market-leading technology, refined processes, and subject matter expertise in a wide array of technology-enabled legal and eDiscovery services that works alongside Ashurst's legal experts to solve our clients' business problems through optimal efficiency, cost effectiveness and digitally innovative legal service delivery. Our market leading offering has been globally recognised including:

• Band 1 ranking for Law Firm LPO, Alternative Legal Service Providers (Chambers Global, 2021, 2022 and 2023), the only Law Firm in Australia to have this ranking
• Most Innovative Law Firm, APAC & Europe (FT Innovative Lawyer Awards 2023)
• Most Innovative Firm Headquartered outside Asia-Pacific (Financial Times APAC Innovative Law Awards, 2022 and 2024)
• Innovation in the Business of Law: New Solutions (Financial Times APAC Innovative Law Awards, 2022)

We are seeking an experienced and motivated individual to join our award-winning digital services team as a senior digital analyst. In this role you will be responsible for designing, implementing and supporting technology-based services for our internal and external clients, liaising directly with project and matter stakeholders, creating and maintaining consistent application of our technical standards and quality control processes, and managing and mentoring junior digital analysts.

The senior digital analyst must have an expert level of hands-on experience working in the standard law firm tech stack, with an emphasis on contract automation, and is able to ideate and develop new implementations of the tech stack to solve new problems.

Wherever possible, we adopt a 'follow-the-sun' approach to resourcing - ensuring matters and projects are supported across our Australian and UK offices.

To find out more please visit our website .

About the role

Main responsibilities

• Managing digital service and support requests.
• Automating legal documents, tasks and processes using the Ashurst Advance Digital technology "toolkit".
• Using low-code and no-code tools to design, configure and/or develop prototypes and proof-of-concepts and final build of digital service solutions and other online interfaces.
• Work within the Microsoft stack to develop client facing solutions.
• Creating and maintaining technical quality control standards and technical checking processes for all work produced by the digital services team.
• Interacting with internal and external clients to understand their digital/technical requirements and work collaboratively to develop solutions to meet these requirements.
• Developing and cultivating relationships with stakeholders to educate and raise awareness of our digital service offerings and the value they create, as well as to enable us to identify new areas of opportunity to leverage our digital capability to support client needs.
• Assisting with the scoping and pricing of digital services work and contributing to pitch documentation and presentations.
• Assisting with team reporting and financial management.
• Leading team, firm and client training sessions.
• Liaising with technology vendors, organising technology demos, and assisting with the design and implementation of trials, pilots and proof-of-concepts for new procurement proposals.
• Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies.

About you

• Good technical skills with experience in implementation of technology solutions for clients/customers and providing high quality service and support in relation to such solutions preferred. Able to self-manage workload, prioritise and deliver work to deadlines.
• Communicates clearly and effectively, demonstrates ability to adapt to different styles and behaviours. Works collaboratively across a global team. Can clearly understand instructions and is not afraid to ask for clarity or challenge instructions where appropriate.
• Meticulous attention to detail, consistently works at a very high standard without supervision. A problem-solver by nature. Shows resilience and ability to develop from constructive feedback.
• Some understanding of and interest in evolving areas of technology such as automation, artificial intelligence, and data analytics is desirable.
• Prior experience or exposure to legal or other professional services delivery is preferred.
• Flexible, willing to adapt your approach to the audience and circumstances, and able to harness ambiguity to shape new opportunities and approaches.
• Education, training and/or relevant experience within Information Technology, Business Management/Commerce, Finance or Law.
• Demonstrated knowledge of fundamental programming languages such as Python, JavaScript, HTML/CSS would be a plus.
• General Technical Knowledge - Whilst specialising in our Digital stack (includes HighQ; Bryter; Contract Express; Microsoft Power Stack), the successful candidate will also be expected to develop a working knowledge of other tools in our AA technology toolkit (principally RelativityOne).
• Candidates must be a UK Citizen or have Permanent Residency.
• Language skills would be a benefit

Accessibility

We are committed to making all stages of our recruitment process accessible to candidates with disabilities or long-term health conditions. If you consider yourself to have a disability or a long-term health condition, please feel able to be open about this at any point during the recruitment process. If you are not sure what adjustments you require, we will work with you to establish the most suitable adjustments at each stage of the recruitment process. Please note that our online application form includes a section which allows you to advise us of any extenuating circumstances that are relevant for us to consider when reviewing your application form. Any information disclosed on your disability will remain strictly confidential and please contact us if you have any questions.

Background Checks

To comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.

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