Digital Product Manager

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Digital Product Manager

Senior Consultant grade

Edinburgh or Leeds

Hybrid

Full Time

Permanent

XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential .

Our Client Communications business continues to grow and we are now looking for an experi enced Digital Product Manager to join our vibrant Edinburgh or Leeds office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar role where they have gained knowledge and proven experience as a Product Manager with a strong understanding of web technologies, front end design, & Agile development methodologies.

A FTSE 250 company, XPS combines expertise and insight with advanced technology and analytics to address the needs of over 1,400 pension schemes and their sponsoring employers on an ongoing and project basis. We undertake pensions administration for over one million members and provide advisory services to schemes and corporate sponsors in respect of schemes of all sizes, including 88 with assets over £1bn. We also provide wider ranging support to insurance companies in the life and bulk annuities sector.

Our people drive our success and as an XPS employee you can bring your whole self to work - Everyone is treated equally and with respect. We will provide you with the support and training you need to grow and be at your very best. It's about inclusion and diversity, ensuring all our people feel included, that they belong to XPS and that they're happy. Above all, it's about ensuring everyone has a voice and feels valued. Because they are.

The Team

Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.

Learn more here: https://www.xpsgroup.com/what-we-do/administration/]

We are seeking an experienced, dynamic and ambitious professional to fill the role of Digital Product Manager
within our rapidly growing Client Communications Team, working on the product design, development and
roll out of our market-leading digital engagement offering.

The ideal candidate will have experience of working with web and working with teams to create new, engaging and modern customer facing websites and
digital experiences.

The role holder will work closely with the Head of Digital Engagement, the Product Owner and other senior
stakeholders across the Administration business to set and implement product direction. You will have a
strategic mindset, excellent co-ordination and planning skills and influencing internal senior stakeholders.

The Role

As a Digital Product Manager with XPS you will:

• Manage the digital vision/strategy, roadmap and product lifecycle for two key products (initially):
  • MyPension (a member facing pensions administration portal), and
  • Pensions Admin Manager (an employer analytics portal)
• Create and maintain a clear and prioritised product roadmap, outlining features, improvements, and
  updates for the digital suite
• Collaborate with the Head of Digital Engagement, Product Owner and other stakeholders to define
  product requirements, ensure timely development, and successful product launches
• "Co-pilot" / work with the web-dev IT Product Owner to manage roadmap priorities, implement new
  online requirements, develop user stories, and manage product backlog
• Champion exceptional user experience design, ensuring intuitive navigation, accessibility, and
  responsiveness across various devices
• Agree 'release plans' with Product Owners (including development roll-out / communication
• Work closely with the product manager for 'core dev' to ensure the digital and core dev roadmaps and
  management approach is consistent
• Work with cross-functional stakeholders to understand, define and implement new online requirements
  for each product
• As part of a testing group - test online requirements to ensure they meet our digital standards
• Manage stakeholder expectations regarding online requirements and the digital roadmap for each
  product
• Demo the product and product developments to key stakeholders (both external and internal), and work with stakeholders to identify and mitigate delivery risks.
• Use market research, competitor analysis and user engagement / analytics to inform the product
  strategies. Conduct thorough research to understand customer needs, pain points, and preferences, and
  use these insights to inform product enhancements
• Review product success - define key performance indicators (KPIs) to measure product success, monitor
  performance, and use data-driven insights to make informed decisions
• Line management of digital team members

Your profile

Essential Criteria

• Proven experience as a Product Manager, preferably with a focus on client-facing web portals and/or
  digital products
• Strong understanding of web technologies, front end design, and Agile development methodologies
• Articulate and comfortable conversing with developers, business SME's, senior stakeholders and clients
• Ability to co-ordinate and manage product rollout for multiple clients simultaneously
• Ability to gather customer insights and translate them into successful product improvements
• Ability to leverage data and analytics to make informed decisions and continuously improve product
  performance
• Proactive problem solver with a creative mindset, capable of navigating challenges and finding innovative
  solutions

Desirable

• A degree in Computer Science, Engineering, Business, or a related field is preferred
• An understanding of UK pensions arrangements and pensions products

What we offer:

Find out more about Life at XPS

Find out more about Our People Approach

We offer an attractive reward package, typical benefits can include:

• Competitive salary
• Participation in annual discretionary Bonus Scheme
• 25 days holiday plus flexibility to buy or sell holiday
• Flexible Bank holidays
• Pension scheme, matching contribution structure
• Healthcare cash plan
• Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
• Life Assurance cover, four times basic salary
• XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
• Employee Assistance Programme for you and your household
• Access to a digital GP service
• Paid volunteering day when participating in Company organised events
• Staff referral scheme when you introduce a friend to XPS

What next:

If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.

Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.

If you do not feel ready to apply or still have questions, please email us by clicking here

The successful candidate will need to demonstrate the following requirements:

• Right to Work confirmation
• DBS Disclosure check
• Employment or educational references covering five years
• Satisfactory credit check

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

Please note we reserve the right to close our vacancies early and we only accept CVs direct from candidates or our preferred supplier list.

XPS try wherever possible to respond to all applicants if for any reason you have not heard from us within 28 days of your application, please assume you have been unsuccessful on this occasion.