Digital Development Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Digital Development Manager

Location: Edinburgh or Leeds

Grade: Senior Consultant

Employment Type: Permanent, Full Time

Hybrid

REQ003123

About XPS Group:

XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members.

About the Role:

Our award-winning pensions administration business puts scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communications and scam protection.

We are seeking an experienced, dynamic and ambitious professional to fill the role of Digital Product Manager within our rapidly growing Client Communications Team, working on the product design, development and roll out of our market-leading digital engagement offering.

The ideal candidate will have experience of working with web and working with teams to create new, engaging and modern customer facing websites and digital experiences.

The role holder will work closely with the Head of Digital Engagement, the Product Owner and other senior stakeholders across the Administration business to set and implement product direction. You will have a strategic mindset, excellent co-ordination and planning skills and influencing internal senior stakeholders.

Key Responsibilities:

• Manage the digital vision/strategy, roadmap and product lifecycle for two key products (initially):
  • MyPension (a member facing pensions administration portal), and
  • Pensions Admin Manager (an employer analytics portal)
• Create and maintain a clear and prioritised product roadmap, outlining features, improvements, and updates for the digital suite
• Collaborate with the Head of Digital Engagement, Product Owner and other stakeholders to define product requirements, ensure timely development, and successful product launches
• "Co-pilot"/work with the web-dev IT Product Owner to manage roadmap priorities, implement new online requirements, develop user stories, and manage product backlog
• Champion exceptional user experience design, ensuring intuitive navigation, accessibility, and responsiveness across various devices
• Agree 'release plans' with Product Owners (including development roll-out/communication)
• Work closely with the product manager for the 'core dev' to ensure the digital and core dev roadmaps and management approach is consistent
• Work with cross-functional stakeholders to understand, define and implement new online requirements for each product
• As part of a testing group - test online requirements to ensure they meet our digital standards
• Manage stakeholder expectations regarding online requirements and the digital roadmap for each product
• Demo the product and product developments to key stakeholders (both external and internal), and work with stakeholders to identify and mitigate delivery risks
• Use market research, competitor analysis and user engagement/analytics to inform the product strategies. Conduct thorough research to understand customer needs, pain points, and preferences, and use these insights to inform product enhancements
• Review product success - define key performance indicators (KPIs) to measure product success, monitor performance, and use data-driven insights to make informed decisions
• Line management of digital team members

Your Profile:

Essential:

• Proven experience as a Product Manager, preferably with a focus on client-facing web portals and/or digital products
• Strong understanding of web technologies, front end design, and Agile development methodologies
• Articulate and comfortable conversing with developers, business SME's, senior stakeholders and clients
• Ability to co-ordinate and manage product rollout for multiple clients simultaneously
• Ability to gather customer insights and translate them into successful product improvements
• Ability to leverage data and analytics to make informed decisions and continuously improve product performance
• Proactive problem solver with a creative mindset, capable of navigating challenges and finding innovative solutions

Desirable:

• A degree in Computer Science, Engineering, Business, or a related field is preferred
• An understanding of UK pensions arrangements and pensions products

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who are we:

To find out more please visit: www.xpsgroup.com