Digital Operations Director

BRAND: Zenith
Job Function: Media Performance
Location: London, United Kingdom
Experience Level: Specialist
Workplace Type: Hybrid

Company description

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients' businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever- complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media.

Yes, ROI is about delivering Return on Investment; but it's also about going beyond to deliver a

Return on Imagination and more integrated experiences that inspire Growth. Top-line growth

for our clients' businesses, growth for our people and growth for our culture.

Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading.

This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes.

It means we deliver more creative media solutions that bring together best-in-class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.

It means we adopt new data analytics and value optimisation techniques while building

relationships with some of the world's most exciting start-ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients.

At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world's leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.

Overview

About the client....

Reckitt is a world leading consumer health & hygiene organisation and includes some iconic household name brands across its portfolio, including Durex, Finish, Strepsils, Dettol, Vanish, Enfamil, Nurofen and Gaviscon.

Since 2010, Zenith has been one of Reckitt's global media agencies of record. Globally our assignment covers a bespoke digital buying and activation partnership, advanced digital consultancy, including advanced media technology, ad operations, and multiple industry first initiatives aimed at delivering on the client's 2026 vision and beyond.

About the role....

The Reckitt client team consists of 2 key units.

Our tight knit Central team based in London is responsible for client partnership success and overall program delivery comprises of a business team, digital, operations and platform channel experts. This central team is supported by 50+ channel and activation specialists based in India & Latam delivery centres responsible for campaign activation and performance.

The central team and delivery centres collaborate closely and the Global Operations Director is a pivotal role ensuring the completed ecosystem operates seamlessly and at maximum efficiency.

The Digital Operations Director, as a key member of the team, will work closely with the Digital Hub Lead and Global Business Director and be responsible for ensuring delivery of seamless digital operations on day-to-day activities for 30+ markets across Europe, the America's and Asia Pacific as well as working on key strategic projects.

You will be the key contact with global Reckitt clients, external partners and colleagues across Publicis Groupe, locally and globally.

Reckitt is a marquee Publicis Media account and a client with a bespoke operating model, high expectations, demanding excellence, innovation and first class thinking. This role is an opportunity to work with one of the most successful FMCG businesses of the last 20 years and partner with the client to deliver the world's best media and digital marketing programme

Responsibilities

About the work....

Operations & Governance

Create and govern processes, operational playbooks and daily operations based on Global Operating Model. Ensure seamless delivery across all campaigns managed by central teams in London and delivery hubs based in India and Latam

Ensure operational excellence and consistency in processes across delivery hubs in London, India & Latam. Adopt AI and automation to accelerate delivery and ensure efficiency

Own operations and process deployment across Central team and delivery hubs. Ensure best practices are adopted and followed. Identify and spearhead training requirements and programs to ensure rigorous operating standards are followed

Oversee weekly, monthly and quarterly connects with client leads, channel teams & delivery teams to ensure operations compliance and discuss campaign status, flag roadblocks and prioritise urgent requests

Deliver on key operational and efficiency metrics, a critical success parameter of our client partnership

Work with internal stakeholders (global teams and delivery centres) and global clients to create a seamless operating ecosystem across all stakeholders. Onboard new stakeholders, identify efficiency opportunities and streamline end to end ways of working

Work with the internal and external Finance PoC's to ensure seamless Finance operations and timely media reconciliation and billing across markets.

Be the key lead for overseeing, onboarding and ensuring utilization for workflow management and other Media tools

Strategic Projects

Be the bridge between client teams, business stakeholders and internal Publicis Practices team

Understand the media, tech and retail maturity roadmaps outlined for the client and work with stakeholders to ensure project progress

Create project management frameworks, ensure delivery and ops governance across these strategic projects ranging from AI tool deployments, AdTech, eRetail, Advanced Media Buying, Production and others, depending on business priorities

Stakeholder Management

Inform senior business and client stakeholders regarding operations delivery, performance across key metrics and AI opportunities to scale operations efficiency and effectiveness

Manage the relationship with the wider Operation teams and business leads across the agency and support critical requirements

Qualifications

What you need to succeed....

• Prior experience of working within a global/regional setup
• Fair understanding of Media and Digital including Search, Social, Programmatic, Retail Media and new age media avenues
• Proven experience managing multiple stakeholders
• Experience in account management; global client responsibilities are valued
• Proven record to create, deliver and ensure governance of global digital operations and ways of working
• Experience in leveraging AI and Automation to accelerate operations and enable strong governance
• Prioritization, time management and attention to detail
• Negotiation skills (key as SLAs will be challenged constantly)
• Professional, ambitious, driven and team player
• Strong communication skills - both written and oral skills; be able to communicate clearly across senior and mid-management stakeholders
• Dynamic and strong headed with the ability to challenge status quo, champion a new proposition and collaborate with internal and client stakeholders for fulfilment
• Willingness to learn, take up new initiatives and excel in unstructured situations

#LI-MP1

Additional information

Zenith International has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans other initiatives like:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Zenith International , we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.