Client Operations Director

BRAND: Zenith UK
Job Function: Client Management
Location: London, United Kingdom
Experience Level: Specialist
Workplace Type: Hybrid

Company description

We help brands make BOLD MOVES

Nowadays, brands want rapid, spectacular growth and they expect media to deliver it.

Clients used to give us media briefs that said "deliver 80% awareness" or "give me an impactful Christmas campaign."

Now we hear

"Take me from 4th to 1st in my category"

"Help me grow 10% in a market declining 10%"

"Make me the most loved brand in my industry"

These are huge asks of media, that can't be met through tweaking the media plan of two years ago.

Decades of advertising research prove that without a big change, large brands stay large and small brands stay small.

This is why Zenith help brands make BOLD MOVES.

Bold moves are big, brave changes to media strategy, delivering more impact for brands and more value for consumers.

Bold moves are backed up with a solid forecast - they are a better path to growth.

Bold moves build a partnership - we believe in this approach so much we link our growth to your success.

Bold Moves bring bigger ROI

This approach works for our clients, our people and consumers - it's why we are recognised as the UK's best media agency.

Our Commitment
At Zenith UK, we believe that fostering an inclusive culture where all talent can thrive makes our company stronger. It enables a greater idea exchange, which fosters innovation and creativity, and enriches our perspective.We are committed to Publicis Groupe's wide variety of talent engagement and inclusion programming, and encourage our people to take an active role in continuing to drive positive change within our agency.

Overview

This role is a 12 month fixed term contract, to ideally start in May 2026

Zenith is looking for an Operations/Governance Director to join the team working on Coty, one of our key global beauty clients. This role sits within the UK team and acts as a bridge between local and global planning teams, ensuring media governance, reporting and processes run smoothly across the account.

You'll lead governance and operational standards across the UK business, helping teams maintain high-quality data, meet reporting requirements and stay aligned with global processes. This role is ideal for someone who enjoys bringing structure to complex environments and improving the way teams work.

What you'll be doing

• Leading governance and compliance across the Coty UK account
• Ensuring media data, reporting and campaign information are accurate and audit-ready
• Managing key trackers, dashboards and governance tools
• Supporting budget tracking, PO management and financial processes
• Working with local and global teams to improve workflows and reporting standards
• Acting as a key point of contact between UK teams and the wider Coty network

What we're looking for

• Strong project management and organisational skills
• Excellent attention to detail and a process-driven mindset
• Experience working with reporting, data management or operational processes
• Confidence working with multiple stakeholders across teams and markets
• Strong Excel and analytical skills
• Experience in a media or marketing environment is beneficial but not essential

Additional information

Zenith UK has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans other initiatives like:

Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

At Zenith UK, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.