Digital Enablement Manager

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Role Overview
Are you passionate about driving digital transformation in healthcare? Straumann is seeking an experienced and inspiring Digital Enablement Manager to lead our Digital Services Team in delivering best-in-class onboarding, training, and customer success across our digital product suite.
In this role, you'll manage a team of 5 direct reports (3 Digital Product Trainers and 2 Digital Success Managers) and act as the key orchestrator of customer onboarding and adoption success for our intraoral scanner and digital solutions portfolio.
You'll be responsible for ensuring high-quality implementation, training delivery and customer satisfaction-while also leading your team through change, building engagement and driving resilience as we continue evolving in a fast-paced environment.
You'll combine strong people leadership, analytical acumen and customer-centric thinking to help our dental clients integrate digital technologies seamlessly into their workflows and support Straumann's broader strategic goals.
Key Responsibilities
Team Leadership & People Management
• Lead, coach, and develop a high-performing team of Digital Product Trainers and Digital Success Managers.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support team development, training, and performance reviews aligned with business goals.
Customer Onboarding & Training
• Oversee and deliver structured installation and training support for new and existing customers.
• Ensure a smooth and high-quality customer experience throughout the implementation process-from pre-installation preparation to post-installation reviews.
• Assess technical needs and tailor training accordingly for each customer.
Change & Stakeholder Management
• Lead your team through change by promoting new ways of working and supporting team engagement.
• Partner with cross-functional teams (Sales, Marketing, IT, Product) to align efforts and ensure consistency in delivery.
Project Management & Coordination
• Coordinate the national rollout of intraoral scanners and other digital solutions, managing timelines, risks, and resources.
• Own and manage a centralized calendar to balance demand and team capacity.
• Identify and escalate risks, resource gaps, and process bottlenecks to the Head of Services.
Performance Monitoring & Reporting
• Track adoption and usage trends; report insights using tools such as Excel, Power BI, and PowerPoint.
• Regularly communicate team performance, training effectiveness, and customer satisfaction metrics to internal stakeholders.
• Gather and consolidate customer feedback to influence continuous product and service enhancements.
The Ideal Candidate
Education & Professional Experience
• Bachelor's degree or relevant education.
• Proven leadership experience managing teams in customer-facing roles.
• Demonstrated success in delivering digital technology implementations-ideally in the dental or medical device sector.
Core Competencies
• Strong leadership and people development skills with the ability to lead through change and ambiguity.
• Excellent communication and interpersonal skills with a high level of empathy and resilience.
• Strong project management and coordination capabilities, with a structured, proactive mindset.
• Highly organized and analytical, with experience in reporting and presenting insights (Power BI, Excel, PPT).
• Tech-savvy and customer-oriented, with the ability to adapt training based on varying customer needs and technical levels.
• Change management
• Collaborative, strategic thinker who thrives in fast-evolving environments.
Why Join Straumann?
At Straumann, we believe in transforming smiles through cutting-edge technology and customer excellence. In this role, you'll have the opportunity to shape the customer journey, lead a high-impact team, and play a key role in our digital growth.