Digital Clinical Risk Manager

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George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification of non specialist roles.

We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the Job Description or Person Specification- apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

Job Title: Digital Clinical Risk Manager

Hours per week: 37.5 hours per week

Perm/Fixed Term: Permanent

Salary: £53,755 - £60,504 per annum

Closing Date: 3rd November 2024

Interview Date: 19th November 2024

This post may close early due to high numbers of applications, so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

Main duties of the job

• Utilises a high degree of judgment, prioritization, problem-solving, and decision-making to complete a comprehensive review of quality-of-care incidents.
• Evaluate potential and/or actual patient harm clinical incidents to ensure a multi-disciplinary, risk-based approach is taken to effectively learn from unanticipated outcomes, patient safety events, sentinel events, and medical errors.
• Performs pertinent medical record and medical/nursing practice guideline reviews, provider queries, and coordinates specialty reviews, as needed, to facilitate investigation of assigned incidents.
• Independently reviews non-critical incidents to achieve resolution.
• Regular attendance is required to carry out the essential functions of the position.
• Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role-specific functions.
• Conduct thorough clinical incident investigations to identify root causes and implement corrective actions. Proactively identify and manage areas that pose risk management liabilities to ensure patient safety and compliance with healthcare standards.
• Act as a trusted advisor to healthcare professionals and administrative leaders, providing expert guidance on clinical risk management practices and strategies. Collaborate as an integral risk management team member, aiming to mitigate risks and enhance the quality of care provided by George Eliot Hospital (GEH).

Working for our organisation

The Digital Clinical Risk Manager will ensure that GEH maintains high standards of care in a constantly evolving healthcare environment, leveraging their expertise to support the successful implementation and ongoing management of the EPR system, working with the Clinical Safety Officer and Clinical Informatics Team.

Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Detailed job description and main responsibilities

Key Responsibilities:

• Utilises a high degree of judgment, prioritization, problem-solving, and decision-making to complete a comprehensive review of quality-of-care incidents.
• Evaluate potential and/or actual patient harm clinical incidents to ensure a multi-disciplinary, risk-based approach is taken to effectively learn from unanticipated outcomes, patient safety events, sentinel events, and medical errors.
• Performs pertinent medical record and medical/nursing practice guideline reviews, provider queries, and coordinates specialty reviews, as needed, to facilitate investigation of assigned incidents.
• Independently reviews non-critical incidents to achieve resolution.
• Regular attendance is required to carry out the essential functions of the position.
• Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role-specific functions.

Leadership and Management:

• Oversees incident file management within the scope of Risk Management and Patient Safety processes to ensure accurate and thorough documentation of risk management investigation for the EPR Programme.
• Owns the analysis and clinical investigation of incidents involving patient harm that poses potential for and/or actual liability to the EPR Programme and all digital transformation projects within the organisation.
• Consults on the incident reporting process that enables reporting of trends to regional leadership teams to help support the oversight of quality, safety, and shared learning.
• Identifies problematic practices and/or adverse clinical risk trends and partners with Operations, Quality, and/or Patient Safety teams to eliminate or decrease the risk of patient harm and liability of the professionals and the System.
• Communicates and collaborates with leaders from the EPR programme, via CODA and CIMDT to develop strategies to minimize risk and promote patient safety.
• Serves as a member on various System Risk/Peer Review/Patient Safety/Quality committees to offer input and provide consultation on risk identification and reduction strategies.
• Provide guidance and advice regarding clinical risk management issues, policies, procedures, and practices to George Eliot Hospital, leadership, and staff from the risk management point-of-view.
• Partners within the Clinical Risk Team to assist in the orientation and training period for new Clinical Risk Management hires during the onboarding process.
• Deputise for the CCIO / CNIO Exec team (The CCIO / CNIO Exec team comprises of the Chief Nursing Informatics Officer, Chief Clinical Informatics Officer, Deputy Chief Clinical Informatics Officer and the Clinical Safety Officer).

Professional and Clinical:

• Support the Clinical Safety Officer to completing Hazard Logs, Clinical Risks, Mitigations and understanding of associated NHS standards e.g. DCB160 and DCB129 standards.
• Responsibility for developing and maintaining own knowledge, skills, clinical skills, and professional awareness and maintaining a professional portfolio.
• To participate in the setting and maintaining of high standards of evidence-based care.

Digital Clinical Risk Manager role is an integral role within the EPR (Electronic Patient Record) programme, directly overseeing and leading the investigation of incidents and identifying/managing areas of potential risk management liabilities. This position serves as an advisor to physicians, leadership, and staff on all matters related to clinical risk management

Person specification

Experience and Knowledge

Essential criteria

• Confident and competent in the authoring and completion of formal documentation.
• Possesses highly developed specialist knowledge across a range of acute hospital settings, work procedures, and practices, underpinned by theoretical knowledge and extensive practical experience in various acute hospital clinical procedures, and demonstrates experience in a field where this specialist knowledge has been effectively implemented and applied within the portfolio of the post.
• Project Management experience.

Desirable criteria

• Can demonstrate experience of providing guidance, teaching or coaching to clinical staff Proven record in managing/influencing others to achieve common goals and meet deadlines whilst complying with policy and procedure
• Proven record in change management In-depth understanding of how healthcare professionals use information and technologies in support of patient care.
• Delivery of service-wide sustainable change.

Qualification(s) and Professional Training

Essential criteria

• Educated to degree level or equivalent level of experience working at a senior level in specialist area.
• Relevant qualification and or registration with a clinical regulatory body e.g. GMC or NMC or HCPC.
• Evidence of training or experience in an area of specialist knowledge that underpins a range of work practices contained within the portfolio for the post.
• Clinical Safety Training for Health IT eg NHS Digital Clinical Safety certified.

Desirable criteria

• Masters level / Postgraduate Training in Digital Health.

Skills and Abilities

Essential criteria

• Proficiency in Spreadsheets/Excel
• Knowledge and understanding of all legal and statutory matters in relation to the maintenance of clinical safety in the manufacture and adoption of IT health systems including the DCB0129 and DCB 0160 standards and requirements. Also Data Protection Impact Assessments and Medical Devices regulation requirements.
• To have a knowledge and practical experience of assessing and managing risk.
• To be fully literate and able to communicate clearly complex information verbally and electronically in appropriate formats using advanced communication skills
• To have knowledge and understanding of confidential information management
• To be able to organise, plan and deliver complex activities and manage own workload
• To be able to follow procedures and protocols and effectively apply work systems
• To be able to demonstrate the range of specialist skills and interventions required to provide training
• Evaluation skills
• Training intervention styles and audio visual techniques.
• Demonstrate motivation and commitment to the effective functioning of the directorate
• Appreciation of the cultural, organisational, professional and technical issues around IT strategies within the NHS
• Knowledge of clinical terms and an ability to appraise these influencing others to agree requirements for reports requested

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 754.5KB)
• Person Specs (PDF, 760.9KB)
• Functional Requirement (PDF, 648.5KB)
• GE Hospital Staff Campaign Interactive (PDF, 1.9MB)