Digital Change Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

The Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Job overview

An excellent opportunity has arisen for a Digital Change Manager to work in our digital team as part of our EmPoweR Programme team to realise the implementation of our acute Electronic Patient Record (EPR).

This post will be part of the Digital Development team who will be focused on change management within the EmPoweR programme and projects that have interdependencies to this programme. Providing senior leadership, the post holder will assist the Digital Programme Manager and Deputy Associate Director of Digital in the successful implementation, and optimisation of the EPR to realise the digital strategy and projects central to improving the digital culture and uptake of digital systems at ESHT.

The post holder will need to be highly motivated, enthusiastic, team-focused and highly experienced, to provide excellent change management activities for our acute Electronic Patient Record supplier Nervecentre.

Main duties of the job

We are looking for a well organised and motivated person, with a can-do attitude who can demonstrate and live the following skills/expertise:

• A good understanding of change management methodology and experience of implementing clinical/ digital change management projects in a healthcare setting.
• Excellent communication and interpersonal skills to engage stakeholders, define and lead change management activities as required.
• Experience of working with and facilitating multi-disciplinary groups will be essential as will the ability to communicate and manage the impacts of large-scale IT implementation.
• Knowledge of benefits management methodology to support the benefits realisation for clinical systems implementation.
• Experience of process mapping, analysis and improvement. Maintaining change and impact logs to analyse data and feedback to assess the impact of changes. Supporting others to make informed decisions is important to mitigate risk.
• Good knowledge of the Nervecentre solution is desirable
• Middle/senior NHS management background with line management responsibilities.
• Recent experience of implementing change programmes within a large and diverse environment.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information.

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent experience
• Postgrad management qualification or equivalent
• Change Management qualification, APMG Change Practitioner or equivalent

Desirable criteria

• Benefits Management qualification, APMG Benefits Practitioner or equivalent
• Business Analysis and/or Lean qualifications

Experience

Essential criteria

• Extensive experience of working within NHS organisations or equivalent
• Middle/senior NHS management background with line management responsibilities
• Experience of working within a project environment, specifically responsible for conducting change and benefits management activities
• Experience of managing complex transformation and change with a focus on implementing successful digital solutions within a healthcare provider environment
• Experience of building successful collaborative working relationships and engaging stakeholders

Desirable criteria

• Previous experience in a clinical /operational and or Digital role within the NHS
• Knowledge of Nervecentre

Skills

Essential criteria

• Able to lead on the application of a structured change methodology across projects and the organisation
• Detailed knowledge of benefits management and realisation tools and methodologies that lead to successful projects
• Able to deliver new ways of working and take ownership to resolve problems
• Coaching and mentoring skills with excellent communication and interpersonal skills

Desirable criteria

• Understanding of clinical reference terminology e.g. ICD10, SNOMED
• Knowledge of NHS Information Standards and data sets

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Digital Change Manager - job description and person specification (PDF, 456.6KB)
• Guidance for Applicants - AFC (PDF, 152.4KB)