Digital Change Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

An exciting opportunity has arisen for an experienced and motivated Digital Change Manager with proven experience in leading cultural change and influencing staff at all levels to join our newly established Digital Patient Pathway Management team. This innovative team is dedicated to supporting, enabling, and optimising digital patient pathway management across the Trust.

As a Digital Change Manager, you will play a pivotal role in managing the people side of change, ensuring that digital initiatives are effectively adopted and embedded across the organisation. Working closely with clinical and operational teams, you will be responsible for leading the cultural and behavioural shifts needed to successfully deliver digital transformation projects.

Main duties of the job

• Applying your detailed knowledge and experience of previous NHS involvement to develop and implement strategies for change, transformation, training, communication and benefits realisation management, contributing to successful Digital Patient Pathway Management implementation ensuring alignment with the Trust's wider strategic goals.
• Build strong relationships with clinicians, administrators, IT teams, and patients, ensuring clear and consistent communication about the vision and benefits of digital change.
• Lead initiatives to foster a culture of digital innovation, ensuring that staff at all levels are engaged, supported, and empowered to adopt new technologies and processes.
• Design and deliver targeted training and support programs to ensure staff are equipped with the necessary skills and knowledge to successfully implement digital tools within patient pathways.
• Conduct assessments to understand the impact of digital changes on staff, patients, and workflows, developing tailored mitigation strategies to minimise disruption.
• Track the effectiveness of change initiatives, providing regular reports and insights to senior leadership on progress, challenges, and outcomes.
• Identify potential risks related to organisational change and develop mitigation strategies to ensure the smooth adoption of digital solutions.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• Educated to degree level/equivalent
• Post graduate management qualification or equivalent (i.e. professional courses or robust management experience)
• Management qualification, APMG Benefits Practitioner or equivalent

Desirable criteria

• Good knowledge of Microsoft Visio

Experience

Essential criteria

• Extensive experience of working within NHS organisations or equivalent
• Significant digital transformation and change
• Experience of presenting and facilitating at stakeholder groups
• Experience of negotiating and influencing, being able to sell • Experience of using Cerner and familiar with NHSE Improving Care Coordination Programme • Previous experience of being part of a GDE programme / team and transformational involvement in GDE projects or equivalent NHS England / Digital programmes • Experience of supplier management and influencing their marketplace offerings and input into design requirements on behalf of operational requirements the benefits of change where resistance is apparent

Desirable criteria

• Experience of using Cerner and familiar with NHSE Improving Care Coordination Programme
• Previous experience of being part of a GDE programme / team and transformational involvement in GDE projects or equivalent NHS England / Digital programmes
• Experience of supplier management and influencing their marketplace offerings and input into design requirements on behalf of operational requirements

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Documents to download

• Job description (PDF, 834.1KB)
• Function Requirement Form (PDF, 368.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)