Merchant Account Manager, French speaking

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Connexity, a Taboola company, drives e-commerce success for 50% of the Internet's largest online retailers. We deliver $2B in annual sales by connecting retailers to shoppers on the most desirable retail content channels. As a pioneer in online advertising and campaign technology, Connexity is constantly iterating on products, solving problems for retailers, and building interest in new solutions.

Connexity has recently been acquired by Taboola to make the first Open-Web Source for Publishers connecting editorial content to product recommendations, where readers can easily buy products related to stories they are reading.

We are looking for a proactive Merchant Account Manager to join our team. You will manage portfolio of Merchant / Advertiser / Brand accounts, building strong client relationships, and driving revenue growth. As the primary contact for your accounts, you will collaborate with various teams to ensure client success. If you are passionate about e-commerce and digital advertising, we want to hear from you!

Key Responsibilities

• Account Management: Serve as the main contact for merchant accounts, fostering strong client relationships.
• Strategic Guidance: Understand client needs and goals, providing actionable plans and solutions to grow traffic diversification, and monthly budget allocations.
• Cross-Functional Collaboration: Work with Finance, Sales, Product, and Operations teams to deliver exceptional service and identify upselling and cross-selling opportunities.
• Performance Monitoring: Track account performance, analyse data, and provide clients with insights.
• Networking: Represent the company at conferences and exhibitions to build industry connections.

Requirements

• Experience: 2-3 years in customer success or account management in advertising or e-commerce.
• Language Skills: Fluent in French and English (business level: speaking and writing).
• Proficiency in Chinese or Italian is a plus, but not essential
• Track Record: Proven success in exceeding revenue targets and achieving high customer satisfaction.
• Industry Knowledge: Strong understanding of e-commerce, digital advertising, and performance marketing.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to influence stakeholders.
• Organisational Skills: Highly organised, detail-oriented, with strong analytical and problem-solving abilities.
• Independence: Ability to work independently, manage multiple accounts and projects, and thrive in a fast-paced environment.
• Technical Proficiency: Proficient in CRM systems, Google Workspace, and Microsoft Office.

Benefits

Voted "Best Places to Work," our culture is driven by self-starters, team players, and visionaries. Headquartered in Los Angeles, California, the company operates sites and business services in the US, UK, EMEA and APAC. We offer top benefits including Annual Leave Entitlement, paid holidays, competitive comp, team events and more! Learning & Development is also of vital importance to Connexity where each employee has their own career plan, and receives their own Annual Learning Budget to spend as they wish.

• Healthcare insurance & cash plans
• Pension
• Income Protection
• Parental Leave Policies
• Learning & Development Program
• Flexible work schedules and work from home/work from office policy
• Wellness Resources
• Equity

We are committed to providing a culture at Connexity that supports the diversity, equity and inclusion of our most valuable asset, our people. We encourage individuality, and are driven to represent a workplace that celebrates our differences, and provides opportunities equally across gender, race, religion, sexual orientation, and all other demographics. Our actions across Education, Recruitment, Retention, and Volunteering reflect our core company values and remind us that we're all in this together to drive positive change in our industry.

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