Digital Account Manager

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Job Title: Digital Account Manager

Location: Crewe, CW1 6EG (approximately 5 minutes walk from train and bus links)

Heard of us?

We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

We have over 300,000 customers worldwide with over 50 offices across Europe, North America, Asia, Australasia and Africa and over 2,800 staff, primarily in the UK and Ireland.

Some of your day to day responsibilities will be...

The role of Digital Account Manager is really important to us. You will be responsible for managing and developing robust relationships with our UK Fuel Card customers via SMS, email, webchat and phone conversations.

• Identifying and adapting communication and engagement methods to fit the needs of your customers.
• Responding and resolving customer queries over our SMS platform, webchat, phone and through email.
• Working as part of a wider team to support the Company's strategic plans and objectives.
• Drive conversation to understand customer requirements, potential issues, wants and needs including additional product requirements.

What do we expect of you?

• A confident yet understanding communication style with an excellent telephone manner.
• Driven approach to meet and exceed the expectations of customers.
• Driven approach to meet and exceed monthly KPI's.
• Use your initiative to maintain relationships with our customer base.
• Ability to work successfully in a fast-paced environment.

What can you expect of us?

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within Radius, you'll have access to our competitive reward and benefits package. This includes core company paid benefits such as a defined contribution pension scheme, enhanced maternity pay, cycle to work and electric car scheme a whole host of options to support your physical, mental, and financial wellbeing.

And of course, you will be part of modern purpose-built space in Crewe that will provide you with an outstanding working environment (complete with onsite gym, canteen, games rooms and coffee bar style break out rooms).

Still curious?

If you feel we are a good match for each other, you can apply online now!

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.