Digital account Manager

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Role: Digital account Manager

Reporting to: CEO

Location: London Bridge

We are looking for a passionate, experienced and motivated digital account manager, with a strong understanding of working in a fast paced agency environment.

You will be responsible for managing our client accounts and will be expected to maintain a high retention rate, developing long term relationships with clients. Reporting into the CEO and supporting the senior team in all new business activities; identifying opportunities, writing proposals, delivering key pitches, and creating strategies for revenue growth targets.

As a digital account manager:

• You must have a strong understanding of customer experience within digital products, mobile apps, UX, usability and technology, ideally having developed your experience in a creative agency environment in a senior client services or business development role
• You will work with the senior team to identify, devise and implement a strategy based on new business and current client growth opportunities
• You must be a keen networker and comfortable communicating with c-suite executives
• Manage the commercial forecasting for the client portfolio, develop client plans and be comfortable in commercial conversations
• Be passionate about our clients and their industries

Responsibilities:

• Be responsible for retaining and growing our clients accounts but also identifying new commercial activities, opportunities and driving business growth
• Taking ownership of writing and delivering key pitches
• Being an active member of the Senior Leadership Team (SLT) to support the business in meeting financial targets
• Monitor key metrics and report on client performance and engagement
• Quality assurance, wear the client 'client hat' and oversee the quality of deliverables and that they align with their businesses and strategic goals

Requirements

• 4+ years experience working in an account management role within a digital agency
• Proven experience of managing and growing client accounts
• Preferred background in digital product design and build, not campaign based projects, also any experience working with large procurements or government projects.
• Strong networking skills, comfortable communicating and negotiating with clients
• Be commercially savvy, have an understanding of the importance of revenue, profit targets and new business development
• Skilled in pitching and winning tender documents and proposals
• Outgoing, friendly and assertive personality who is able to build strong relationships and build on the brilliant team culture

About Conjure:

Conjure is an award-winning, product-focused digital studio. We help ambitious brands and organisations differentiate their digital products and services through strategy, innovation, design and technical execution.

At Conjure we live and breathe the world of interfaces, applications and connected devices, supporting our clients on every step of their digital journey. Over the last 10 years we have built a reputation for world class interface design. We began life designing mobile applications, and whilst this still forms a large part of our business, we now design digital interfaces for a variety of products and services from water pumps, to hypercars.

Our team is encouraged to experiment with the latest tech to ensure that we are always ahead of the curve. We offer an unusually broad range of services under one roof. Project and product strategy, back-end development to visual design, front-end and build. We move fast, and have a strong culture of innovation, originality, creativity and passion which goes into everything we do.

Benefits

• Personal development/training allowance

• Regular team socials

• Medical cashback plan

• Cycle to work scheme

• 25 days holiday + public holidays