Devices Windows Engineer

The Role

The team

The Devices team sits at the heart of the colleague experience at ITV, delivering solutions to complex problems to enable ITV to deliver on its strategic objectives. We work at pace but recognise work should be enjoyable, empowering everyone to have a voice and encourage collaboration and debate.

The team are responsible for the management and lifecycle of ITV's Mac, Windows, iOS and print devices, along with Antivirus and Windows Endpoint Privilege Management (EPM) enabling ITV with the latest features and innovations.

The Windows Engineer is responsible for working with other Engineers and the Tech Lead to design, deliver and support the Devices Roadmap delivery with a particular focus on Windows, SCCM and Intune.

You will also work closely and collaboratively with other Product teams to share learnings, provide expertise and support to deliver against the wider Workplace Technology strategy and roadmaps where required.

The role

• Support the delivery of the Devices Roadmap, including migrating to modern Windows management using Intune and Autopilot.
• Package and deploy applications
• Manage and maintain monthly patching cycle, reporting
• Work with First and Second line support teams to resolve escalated incidents.
• Identify opportunities for continuous improvement within the Devices estate.
• Work closely with the other Devices Engineers to ensure both operational and project activities are delivered without disruption to ITV.
• Run test scenarios to ensure new features and functionality are released to a high standard.
• Keep up to date with new technologies and trends within the wider industry and identify areas where these could be applied to ITV to deliver against the More than TV strategy.

Qualifications / Professional Certificates required

• Industry qualifications with Intune and/or SCCM
• Industry qualifications for Windows

Skills you'll need (minimum criteria)

• Solid experience of managing SCCM and/or Intune in a large enterprise (1000+) environment.
• Experience of packaging Windows apps as well as Windows patch management using tools such as WSUS.
• Demonstrable experience of Powershell scripting
• Experience of working within an agile environment delivering against a product backlog beneficial.
• Able to translate technical implementations into business friendly explanations and to demo functionality and encourage and foster feedback
• Focused on delivering secure, technically sound products that don't compromise on user experience

Other things we're looking for (key criteria)

• Knowledge of industry trends and demonstrable proactive approach to staying on top of developments in the Device Management space.
• Demonstrable experience of driving innovation and finding novel solutions to difficult problems
• Demonstrable experience of working in a collaborative way with other team members to deliver solutions