Development Manager
Development Manager (Services)
Location: London Waterloo (Hybrid)
Contract Type: Permanent
Grade: 4
The Services team sits at the heart of Currys' ambition to help everyone enjoy amazing technology. Our services help customers get started with their new tech, help give their technology a longer life & help them make the most out of their technology, with services including Delivery, Collection, Installation, Recycling, Set up services, Trade in, Care services, Repairs, Subscriptions & Computing bar services.
As a Development Manager, you will use customer, colleague, competitor & commercial insights to identify and deliver initiatives to drive services growth. These initiatives could range from designing & launching new services, developing and improving our customer journeys, or working on improving our operating model and designing processes to create cost efficiencies.
This role is a fantastic opportunity for someone who is highly collaborative, with good project management skills able to build strong cross functional relationships to enable successful delivery of new initiatives
As part of this role, you'll be responsible for:
• Supporting the creation of the Services growth strategy & development roadmap: Conducting, collating & analyzing various data sources
• Scoping new initiatives to gain a high-level understanding of opportunity, cost & complexity to deliver and make recommendation & justification for further investment.
• Lead the design of new propositions within your category or specifically owned initiatives including conducting high level proposition feasibility and appeal, define product/proposition/initiative feature and price strategy and secure sign off from key stakeholders.
• Support the business readiness & launch of new initiatives
• Supporting with implementation of the customer journeys, training, marketing, and merchandising.
Key Skills you'll need for this role:
• Experience working in commercial services - Ie Installation, delivery, Insurance, Warranty, Repairs.
• Experience analysing customer, colleague & commercial data to identify growth opportunities.
• Experience in leading and delivering projects with multiple stakeholders.
• You are creative, but analytical and enjoy thinking up new ideas & propositions for customers.
• You'll have good planning, organizational & multitasking skills.
We know our people are the magic ingredient in our success. That's why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:
• Hybrid working; arrangements will depend on your role and business requirements. Our main office base is the Currys London Campus at Waterloo and we have access to all UK WeWork as well as regional Currys workspaces
• Private medical insurance
• Competitive pension scheme
• Access to company bonus scheme
• Life Assurance
• Staff discounts and offers
Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented marketing team and unbox your passion at the UK's best-known retailer in tech.]]>