Despatch Shift Manager

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Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury's to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

As a Despatch Shift Manager, you will be responsible for overseeing all despatch operations during your shift. You'll lead and motivate a dedicated team, ensure customer orders are fulfilled accurately, and maintain the highest standards of food safety and quality. This is a hands-on leadership role requiring strong organisational skills, problem-solving ability, and the drive to deliver results in a fast-paced food production environment.

Key Responsibilities:

• Supervise and coordinate all despatch activities during your shift.
• Oversee the daily despatch plan to ensure timely and accurate order fulfilment.
• Lead, train, and support the despatch team to achieve performance targets.
• Ensure compliance with food safety, health & safety, and hygiene regulations.
• Monitor and manage stock control, picking, packing, and loading.
• Conduct regular quality checks and ensure correct product handling.
• Identify opportunities for process improvement to maximise efficiency.
• Maintain accurate shift records and reporting.
• Collaborate with warehousing, production, and transport teams for smooth supply chain operations.
• Use WMS/NAV systems to maintain 100% inventory accuracy.

What We're Looking For:

• Previous experience in a despatch, logistics, or supply chain role (food industry preferred).
• Strong leadership skills with experience managing and motivating teams.
• Knowledge of HACCP, BRC standards, and food safety compliance.
• Excellent organisational and time management skills.
• Ability to work under pressure, solve problems, and meet deadlines.
• Strong communication and IT skills (experience with WMS/NAV is desirable).
• Forklift license and experience (an advantage).

We're proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 50 major retail partners
• 3700 locations globally From Hawaii to Aberdeen

Our Values

• Own it, Care About it, Make it Exceptional, Win Together

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...