Despatch Assistant Manager

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Despatch Assistant Manager

Application Deadline: 20 September 2025

Department: Signs Despatch

Employment Type: Full Time

Location: Broom Road

Reporting To: Signs Manager

Description

As a driven, and highly motivated individual with all the essential skills and experience needed to lead the team, you will be responsible for ensuring the team achieve objectives and that you can communicate and delegate. You will have the ability to prioritise workloads and motivate others. This role supports a culture of accountability, collaboration, and operational excellence.

Leading a growing team that consists of quality control, bar coding, pick pack, despatch and stock replenishment, you will be an integral part of the team, this hands-on role includes all aspects from checking signs, packing orders to raising purchase orders to create internal stock. This is a fast-paced role that requires attention to detail and taking responsibility for the team and the on-time delivery of goods manufactured.

As the Assistant Despatch Manager, you will be responsible for a small team of operatives who will report to you directly, you will manage holidays, sickness, training and development.

Duties and Responsibilities

• Communicate goals and deadlines to team, ensuring these are met
• Planning and delegating
• Responsibility for on-time deliveries, with correct materials, quantities and finishes
• Self-motivated and able to motivate others
• Daily operations within the team, including but not limited to despatching orders, check in deliveries, quality control, support other areas of the team.
• Managing stock levels of packing and reporting in good time any requirements
• Managing min/max sign stock levels, generating purchase orders to manufacturing
• Overseeing Amazon Vendor, custom and stock orders, chasing missing parts and packing as required
• Communicating with production to ensure orders are received in good time
• Assist in the running of an efficient warehouse operations which can fulfil operational, and customer demands whilst meeting targets set.
• Liaising with IT on despatch / system issues
• Reporting and communicating any issues to management in a timely manner
• Managing the team's holiday and sickness, including return to work interviews
• Managing day to day operations, ensuring efficiencies
• Investigating and addressing complaints
• Responding to internal customers on deliveries / despatches

Person Specification

Skills

• Ability to prioritise
• Sound judgement and the ability and willingness to make decisions
• Adaptability and the willingness to be flexible in a dynamic working environment
• Strong communication and interpersonal skills
• Strategic, pro-active, and able to work independently
• Medium level of IT proficiency, including MS Office (inc. Excel) and other tools such as production Software (Pace)
• High attention to detail
• Ensure compliance and the company's Health & Safety policy and procedures are adhered to
• Develop the skills and knowledge of the team with training and coaching
• Ability to identify and resolve issues effectively
• Ability to effectively lead, motivate and guide the team
• Flexible and able to adjust to changing circumstances and priorities
• Inspiring and encouraging team members to perform at their best

Knowledge

• Knowledge of relevant risks and how to effectively manage and mitigate these using judgement and frameworks
• Understanding of scheduling and prioritising
• In depth knowledge of MRP systems
• In depth knowledge of Amazon despatch processes and systems

Experience

• Leadership experience in a dynamic team
• Responsibility for team and own workloads and output
• Multi-tasking in fast-paced environment
• Meeting critical deadlines
• Problem solving
• Experience of warehousing environment with the ability to drive continuous improvements
• Influence and contribute to the effective running of the team
• People management
• Stock control, inventory replenishment

Benefits

• 25 days holiday per annum (including Christmas closure) rising to 26 days after 5 years and 27 days after 10 years, plus bank holidays (pro-rated for part-time staff)
• GBP 200 per annum for health and wellbeing activity / gym membership (after 1 year of service)
• Voucher awards for ideas
• Social committee organising departmental events and activities
• Flu vaccinations
• Summer BBQ and/or Christmas party for whole company and partners
• Free parking
• Modern offices with kitchen and break facilities
• Community / Charity day with line manager approval
• Opportunity to get involved with events and initiatives to support local charities
• 1 piece of PBH branded merchandise as a welcome / thank you for being part of the PBH team!
• 10% discount at a local independent gym
• Ongoing support, development and training in line with needs of the role and business
• Financial support to cover cost of specialist eyesight tests for DSE users & glasses for DSE use (including frames that cost up to GBP 50)
• Auto-enrolment for eligible staff - 8% Pension with NowPensions - (3% Employer & 5% Employee)