Desk Engineering Assistant Manager

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Desk Engineering Assistant Manager

Department: Claims Management

Employment Type: Fixed Term - Full Time

Location: Bolton

Description

Desk Engineering Assistant Manager - 12 months fixed-term contractDavies are seeking a Desk Engineering Assistant Manager to join our team. This role involves managing the settlement of Total Loss claims, ensuring efficient operations, and maintaining high levels of customer service. The ideal candidate will have excellent communication skills, a proactive attitude, and the ability to adapt quickly to changing workloads.

Key Responsibilities

Settlement of Total Loss Claims:

• Obtaining policy information
• Conducting indemnity checks
• Processing payment requests and confirmations
• Managing salvage disposal

Operational Management:

• Escalation management
• Ensuring targets are reached and maintained
• Producing daily statistics
• Developing the team to achieve client SLAs through support, coaching, and feedback
• Conducting regular performance and audit reviews

Customer and Team Engagement:

• Ensuring a high level of staff engagement
• Communicating effectively both internally and externally
• Providing excellent customer service
• Challenging processes to drive continuous improvement and best practices

Skills, Knowledge and Expertise

• Professional and adaptable communication style, both written and verbal
• Strong numeracy, literacy, and IT skills
• Excellent time management skills with a proactive approach
• Ability to adjust quickly and efficiently to maximize team efficiency
• Previous vehicle valuation experience (Glass's / CAP etc.) is advantageous but not required

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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