Desk-based Account Manager- EMEA Key Accounts

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Job Description

ADI now have an opportunity for a driven and customer-focused Desk-based Account Manager to join our EMEA Key Accounts team. You will own and develop relationships with key clients across the region, ensuring they receive market-leading service while proactively identifying new sales opportunities. This is a high-impact role where your ability to understand customer needs and deliver tailored solutions will contribute directly to ADI's commercial success.
As a Desk-based Account Manager for EMEA Key Accounts, you will be responsible for nurturing and growing relationships with our strategic clients across the EMEA region. Your role involves understanding client needs, providing tailored security solutions, and ensuring customer satisfaction to drive revenue growth and long-term partnership success.

JOB DUTIES:

• Manage a portfolio of key clients within the EMEA region, acting as their primary point of contact.
• Develop a deep understanding of clients' security requirements and business objectives.
• Present and promote our electronic security products and solutions tailored to client needs.
• Coordinate with internal teams (sales, technical support, logistics) to deliver exceptional service.
• Identify opportunities for upselling and cross-selling to maximize revenue.
• Monitor account performance and client satisfaction, proactively addressing issues.
• Keep abreast of industry trends, competitors, and new product offerings.
• Maintain accurate and up-to-date CRM records of client interactions and sales pipelines.
• Prepare and deliver regular reports on account status and forecasts.
• Assist the BDM in understanding and executing export procedures, including documentation, customs clearance, and freight logistics.
• Conduct detailed cost analysis for export shipments, including freight, tariffs, duties, taxes, and other related expenses.
• Prepare and review export quotations, proposals, and pricing strategies to ensure profitability and competitiveness.
• Coordinate with shipping partners, customs brokers, and freight forwarders to ensure timely and compliant export deliveries.
• Ensure all export documentation (commercial invoices, packing lists, certificates of origin, etc.) are accurate and compliant with international regulations.
• Monitor and analyze export logistics costs, suggesting ways to optimize and reduce expenses.
• Assist in market research to identify potential export opportunities and challenges in EMEA regions.
• Provide support in compliance with international trade laws, export control regulations, and company policies.
• Track shipment statuses and update relevant stakeholders on delivery timelines and potential issues.
• Support data collection and reporting related to export sales performance, costs, and market insights.

YOU MUST HAVE:

• Strong understanding of B2B Customer needs, solutions, and industry standards.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work independently and remotely, managing multiple accounts effectively.
• Fluency in English; additional languages relevant to EMEA are a plus..
• Analytical skills with attention to detail, especially in cost analysis and data interpretation.
• Good communication and coordination skills.
• Ability to work independently and support sales teams effectively.
• Proficiency in MS Office and export management software.

WE VALUE:

• Proficiency in CRM and MS Office tools
• Proven experience in B2B sales or account management, preferably in electronic security or related fields.
• Ability to speak additional language.
• Strong understanding of export documentation, freight forwarding, and customs processes.
• Knowledge of trade regulations within EMEA is a plus.

WHAT'S IN IT FOR YOU:

• Hybrid working model
• Competitive salary and scalable incentive structure
• Opportunity to progress within a global, market-leading business
• Excellent career development and learning opportunities
• Modern on-site facilities, including a fully equipped gym
• Work with leading security technologies and top industry partners
• Dynamic, international, and collaborative work environment
• Development opportunities within a growing, future-focused organisation

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About Us

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.