Desk Based Account Manager

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Job Description

We now have an opportunity for a Desk Based Account Manager (DBAM) to join our team EMEA Head Office in Oldham. As a DBAM, you will be a proactive Account Manager operating as the main contact for our customers and responsible for developing long term customer sales relationships. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

JOB DUTIES:

• Deliver individual sales target against revenue, GP and exclusive brands and AV, as defined by ADI UK Leadership Team
• Develop and grow strong relationships with allocated customer base:
  • includes outbound calls to generate sales and service opportunities
  • Inbound call handling
• Develop and document account development plans for existing and new customers
• Capture all customer detail accurately in our CRM system
• Accurately provide customer quotations and process manual orders to meet KPI's
• Work with all ADI departments and vendors to strengthen ADI market presence
• Direct customers to the correct teams for technical support & account queries
• Upsell through attachments and complete solution orders
• Support new business onboarding and revenue generation
• Manage customer expectation and communicate with customer to resolve issues, complaints, invoice queries and back order management
• Effectively communicate with both external & internal customers
• Provide exceptional customer experience against all customer transactions, aligned with our CX charter
• Submit an accurate monthly sales forecast on a weekly basis

YOU MUST HAVE:

• Proven sales/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products)
• A proficient understanding of key sales principles and best practices
• Proven professional experience in generating & closing sales opportunities
• An ability to influence across internal teams
• Significant experience in selling products, with the ability to establish and build relationships quickly
• Strong inter-personal skills
• PC literate with a good working knowledge of Microsoft 365, Excel, knowledge of SAP and Sales Force (desirable)
• Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues
• Strong commercial acumen and ability to work both independently and as a team player

WE VALUE:

• Positive "Can Do" attitude with the ability to self motivate and motivate others
• Ability to maintain and build sales profit and margin via an existing customer base
• Ability to support and drive marketing initiatives, seek new opportunities to build sales and profit, and develop new custom.
• Clear understanding of excellence in customer service and be able to exceed this at all times
• Excellent Team Player

WHAT'S IN IT FOR YOU:

• Competitive salary package with market leading commission
• Opportunity to work for a global business
• Excellent career progression opportunities

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About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.