Design Program Manager - Workplace Guidelines & Standards (EMEA) , Workplace Design & Construction (WD&C)

DESCRIPTION

The Workplace Design Guidelines and Standards team is looking for an experienced Design Program Manager with strong cross-functional leadership skills to own the creation, implementation, and ongoing refinement of Amazon's Global Workplace Design Guidelines and Standards for EMEA (Europe, Middle East, Africa). The Workplace Guidelines and Standards team's mission is to deliver best-in-class, fully-integrated, accessible, and easily navigable documentation supporting the consistent design and delivery of corporate workplaces. This team ensures design practices align with Amazon's high standards for corporate space, focusing on both innovative solutions and practical application across various design disciplines. As a Design PM, you will have direct responsibility for coordinating with a wide variety of cross-functional partners to develop standards and guidelines to support new design solutions. You will act as a Subject Matter Expert, consulting with Concept Designers and Design & Construction delivery teams. You will integrate constraints and requirements from cross-functional stakeholders into efficient, scalable globally-relevant documentation that is accessible, customer-friendly, and secure. With your global and regional teammates, you will evaluate and prioritize projects in response to customer needs and technical team inputs.

You bring most or all of the following to the role:

• Intermediate to advanced knowledge of building codes and accessibility standards.
• Strong behaviors in critical thinking, problem solving, issue resolution, risk assessment, and high attention-to-detail.
• Experience in managing and updating design standards and guidelines on a global scale.
• Experience in digital asset management and metadata-driven data architecture.
• Experience working in a matrixed organization.

Location: London.

Key job responsibilities
• Act as a regional Guidelines Subject Matter Expert (SME) by consulting with regional business partners during change requests and participate in the development of narrative justifications.
• Develop, drive adoption of, and maintain tools and procedures to accelerate the organization's ability to adapt to changing priorities and urgent requests.
• Develop, or work with vendors to develop, standard specifications and guideline documents.
• Collaborate with peers across regions to elevate regional differences to a global perspective.
• Own the roadmap for new and revised guidelines and standards for your region.

A day in the life
The Workplace Guidelines Program Manager will work closely with cross-functional teams to identify root causes from lessons learned, track change requests, and develop end-to-end complex programs and initiatives. A day in the life might be spent navigating and balancing multiple conversations, written requests, design options, stakeholder feedback, and general constraints to develop strategies to accelerate team-level delivery. You work autonomously and creatively in a fast-paced, ambiguous environment. As a leader in the program management discipline, you role model best practices, influencing and operating at all levels - technical and non-technical - to overcome obstacles and deliver results. Your attention to detail and ability to inspect issues and processes brings simplified solutions to complex problems.

About the team
The Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, space and occupancy planning, capital investment program management, facility maintenance, and operations in more than 60 countries. GREF is organized into three pillars: Regional Portfolio Management, Global Center of Enablement, and Global Center of Expertise. Workplace Design and Construction sits within the Global Center of Expertise and includes the disciplines of Global Design, Workplace Guidelines, Business Development, Global Integrated Facilities Management, and regional Design and Construction (D&C) delivery.

The Workplace Guidelines team owns the creation, implementation, and ongoing refinement of Amazon's Global Workplace Design Guidelines and Standards, ensuring regional teams have comprehensive documentation to support delivering and refreshing spaces that best support how Amazonians work in the office. This team includes global furniture, fixture and equipment (FF&E) development and implementation, as well as signage and wayfinding guidelines and standards.

Inclusive Team Culture: Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance: Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.

BASIC QUALIFICATIONS

- Experience in design
- Have an available online portfolio
- Experience understanding needs of business and end customers and translating them into right solutions
- Experience gathering and analyzing large amounts of data and delivering continuous business improvements

PREFERRED QUALIFICATIONS

- Knowledge of project management tools and methodologies (agile to waterfall)
- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.]]>