Design Program Manager

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Job Description

Following the successful launch of Chase UK in 2021, we're a new team with a mission to create customer-centric products that solve real-world problems. Our environment nurtures skills and helps you realize your potential. We value collaboration, curiosity, and commitment, and our diverse team includes professionals from top tech giants, blockchain innovators, and FinTech unicorns.

As a Design Program Manager within our organization, you will oversee and manage a project portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity. You will help define and operationalize our organization's Playbook and best practices for comprehensive experience oversight. You will develop and continuously improve design workflows and resource allocation frameworks. Partnering with Design Leaders, you will coordinate and prioritize initiatives, intake, backlog, and resource planning/allocation. You will ensure that programs, projects, and work streams are well-managed and align with broader strategic initiatives. By identifying and monitoring critical project stages, you will enable design to deliver exceptional customer experiences across multiple platforms. You will ensure interdependencies are understood and effectively planned for. Additionally, you will identify organizational needs and implement improvements for tools, documentation, asset management, and communications. Facilitating effective collaboration across multiple teams, you will ensure cohesive program development. You will establish and measure outcomes and team capacity utilization, identify areas for improvement, and implement design process enhancements.

Required qualifications, skills, and/or capabilities

• Overseeing and management of a project portfolio and area; includes project intake, assessment, resourcing, execution, tracking and team capacity
• Help to define and operationalise our organisation's Playbook and best practices for end-to-end experience oversight. Develop and continuously improve design workflows and resource allocation frameworks
• Partner with Design Leaders to coordinate and prioritise initiatives, intake and backlog, and resource planning/allocation
• Ensure that programs, projects and work streams are well-managed and fit into a broader set of strategic initiatives
• Identify and monitor critical project stages across phases, taking into account strategy, business goals, measurement, and customer needs, to enable design to deliver best-in-class customer experiences across multiple platforms
• Ensure interdependencies are understood and planned for effectively
• Identify broad org needs and implement improvements for tools, documentation, asset management, and communications
• Facilitate effective collaboration across multiple teams to ensure cohesive programme development
• Establish and measure outcomes and team capacity utilisation, identify areas for improvement, and implement design process enhancements
• Be an advocate for design teams and goals while building trusted relationships across product, engineering, compliance, risk, and operations teams.
• Identify and mitigate risks in design processes and understand external impacts on business rules

Role requirements

• +10 years experience as a Design Program Manager, Design Operations lead, or similar role working with project/program management
• Deep experience working with creative/design teams, understanding how to integrate process with design activities
• Thorough understanding of creative development processes and customer-centered design
• Experience of managing complex programmes with clear outcomes, stakeholder alignment and competing timelines
• Experience with design tools, Agile development and methodologies
• Degree or equivalent experience

Your soft skills should include

• Ability to understand complex programs, scope and prioritize projects, define schedules, and work independently
• Excellent written and verbal communication skills, including the ability to effectively present complex and/or sensitive information
• Proven ability to collaborate cross-functionally and influence outcomes
• Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment
• Navigate ambiguity and bring clarity and structure without over-constraining the work

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.