Deputy Team Manager - Serious Injury

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Job Purpose

To assist the SI Head of Department and/or SI Manager in managing the SI team on a day to day basis.

Key Duties & Responsibilities

• Manage own caseload.
• Manage team performance in line with business and team objectives, be accountable for their financial performance and delivery against the agreed targets.
• Conduct regular, documented 1-2-1 meetings, and quarterly reviews within the team.
• Provide effective people management and drive the right behaviours, leading by example.
• Identify any problem cases within the team and bring them to the attention of the HOD or Manager.
• Ensure that due diligence checks are completed on every case.
• Assist with the management of resourcing and workloads across the team, including recruitment
• Provide full supervisory support and guidance on technical issues involving quantum, liability and litigation generally.
• Provide support to the SI team manager with technical issues passed from across the business as and when the arise.
• Ensure the team are securing positive client reviews.
• Managing risk across the teams ensuring all scheduled entries are up to date and producing and monitoring relevant reports such as Not Worked on (NWOs) and Limitation reports.
• Highlight any potential risks to senior management and Compliance department.
• Review and complete all agreed management checks, such as Directions, audits and Limitation supervisor entries.
• Keep up to date with all industry changes including case law, legislation and other matters of relevance.
• Liaise with Senior Management and HR regarding any staff issues.

Experience & Knowledge

• Qualified Solicitor, Member/Fellow of CILEX or experienced Case Handler with extensive Serious Injury OR High End Multi Trackexperience in the Personal Injury sector.
• Ability to compile and analyse data and take action according to the results.
• Commercially minded, able to see opportunities to optimise outcomes on cases, both for the client and the firm.
• Previous management experience to include achieving objectives, performance management and motivating staff.
• Ability to provide clear direction and take accountability for the team's performance and objectives.
• Competent working with a case management system and good knowledge of MS Office.

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About us

We are one of the leading providers of insurance and legal services.

Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

We work in partnership with insurers, brokers and MGA's to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.

Our team's insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.

Our culture is what defines us as an organisation and has been built around our 5 core values.

We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

Benefits

• 25 days' holiday per annum
• Holiday buy and sell scheme
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan - claim back dental / physio / optical appointments
• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions - providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy