Deputy Team Manager - Portal

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Job Purpose

Responsible for a high volume caseload of Fast Track Personal Injury RTA claims, making use of the firm's Case Management Systems and using the agreed internal procedures and practices.

Key Duties and Responsibilities

• To progress your caseload in a manner to ensure that clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
• To be able to assess quantum to include reviewing medical reports, researching and obtaining relevant case law, drafting schedules of special damages and assessing suitable awards for compensation
• Take a practical but commercial approach to settlements and advising clients as to litigation/cost risks
• To achieve and exceed various targets set in relation to, for example, profit costs and issuing, without compromising the firm's integrity
• To liaise appropriately and timely with sources, medical agencies, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed
• To attend, where appropriate, court hearings to make representations in respect of the claim before the judiciary. Where necessary, and in accordance with the firm's internal policies and procedures, to instruct
• Barristers to represent clients at hearings and obtain formal Advice over issues of quantum.
• Perform to a high level in a target orientated environment
• To provide supervisory support and guidance on technical issues involving quantum and litigation to other team members
• To support the Team Manger in effective people management and to drive the right behaviours
• To ensure that the team are achieving the right outcome for clients and optimising each client's claim
• Monitor workloads and allocate work as necessary

Experience & Knowledge

• Significant previous experience of managing your own caseload of Fast Track RTA litigated claims
• A solid working knowledge of the CPR, legislation and relevant case law
• Excellent litigator with strong drafting skills and the ability to negotiate appropriate settlements at the optimum time
• Competent working with a case management system and good knowledge of MS Office
• Ability to provide clear direction and take accountability for the team's performance

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About us

We are one of the leading providers of insurance and legal services.

Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

We work in partnership with insurers, brokers and MGA's to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.

Our team's insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.

Our culture is what defines us as an organisation and has been built around our 5 core values.

We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

Benefits

• 25 days' holiday per annum
• Holiday buy and sell scheme
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan - claim back dental / physio / optical appointments
• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions - providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy