Hospitality Manager - The O2

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Job Introduction

Deputy Suites Manager - O2

Reporting to - Suites Manager

Salary - £37,485 per annum

Overview

Levy is the vibrant and exciting hospitality partner for The O2 Arena, one of the world's most iconic entertainment venues. As part of Compass Group-the world's largest catering company-Levy brings world-class expertise in delivering legendary experiences in food, drink, and guest service at The O2.

At The O2, we are proud to deliver exceptional hospitality for every genre, from sold-out concerts and major sporting events to exclusive VIP and suite experiences. Our dedicated team ensures guests enjoy innovative, sustainably sourced food and drink, always served with a focus on quality and exceptional service.

Sustainability, wellbeing, diversity, and inclusion are at the heart of everything we do at The O2 Arena. Levy shares Compass Group's ambition to achieve Net Zero by 2027 and works closely with The O2 to reduce single-use plastics and champion responsible sourcing. We are also proud partners of the British Paralympic Association.

Working at The O2 Arena means being part of a passionate, progressive hospitality team-one that puts people first and celebrates the unique experiences that only The O2 can deliver.

Role Purpose

• To ensure the seamless planning and execution of food and beverage services within the Suites, overseeing all suite levels, kitchen, pantry, and bar service teams.
• To achieve operational standards that surpass guest expectations through strong leadership and effective management.
• To deliver a premier catering product and service to clients and customers within the suites.
• To fully embody Levy Restaurants' vision and values by creating and living the Levy Difference through delivering Legendary Experiences and Powerful Partnerships.

Key Skills and Experience

• Extensive experience in a demanding hospitality environment (essential)
• Nice and approachable with good interpersonal skills (essential)
• Experience of managing front of house teams & complex service delivery (essential)
• Effective communication skills
• London market experience (essential)
• A high degree of IT proficiency (essential)
• Excellent command of English language and basic numeracy skills (essential)
• Ability to lead others
• Engaging, enthusiastic and motivated (essential)

What You'll Get In Return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments), mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.