Deputy Store Manager

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Deputy Store Manager - VM

Location: Cannock, Staffordshire
Contract Type: Permanent, Full-Time (37.5 hours per week)
Reporting To: Store Manager
Division: Commercial Team: Retail Salary: Up to £29,000

Role Summary

In partnership with the Store Manager, the Deputy Store Manager (VM) is responsible for planning and directing the day-to-day operations of the store. This role plays a key part in developing strategies to improve customer service, drive store sales, and increase profitability. The Deputy Store Manager also implements visual merchandising programs to enhance in-store experience and support marketing initiatives aimed at growing the existing customer base.

Role Scope

• Direct Reports: Team Members
• Indirect Reports: N/A
• Key Internal Contacts: Store Manager, Area Manager, Team Members, Warehouse Team
• Key External Contacts: Customers
• Budget Responsibility: N/A

Key Accountabilities

Stock Flow Management

• Oversee the movement of stock from delivery to the shop floor.
• Ensure accurate and timely stock replenishment.
• Coordinate with warehouse and logistics teams to maintain optimal stock levels.
• Monitor inventory KPIs such as stock turnover, shrinkage, and sell-through rates.
• Manage back-of-house organisation for efficient stock access and flow.

Visual Merchandising

• Implement visual merchandising strategies to enhance customer experience and drive sales.
• Ensure compliance with brand guidelines for store layout, product displays, and promotional setups.
• Collaborate with marketing and buying teams to align visual presentation with seasonal trends and campaigns.
• Regularly refresh displays and in-store signage based on sales data and stock availability.
• Train and support team members in visual standards and merchandising techniques.

Team Leadership & Collaboration

• Support the Store Manager in leading the team to meet performance targets.
• Motivate and coach team members in stock handling and merchandising practices.
• Collaborate with department heads to ensure smooth store operations and stock integrity.
• Act as a point of contact for resolving issues related to stock discrepancies or visual non-compliance.

Team Member Requirements

Knowledge & Experience

• Experience of operational retail processes.
• Experience of stock loss controls and store security.
• Experience of being a key holder with responsibility for opening and closing a store.
• People management experience, including training, directing, delegating, and reviewing tasks.
• Ability and experience in delivering and driving customer service in a busy retail environment.
• Confident and comfortable making the right decisions under pressure.

Skills & Qualifications

• Strong organisational and time-management skills.
• Attention to detail with a flair for visual aesthetics.
• Analytical mindset to interpret stock data and performance reports.
• Leadership experience in a retail environment.
• Proficient in retail management systems and Microsoft Office tools.

Why Join Us?

As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.

Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information - as well as a listening ear. Our campaigns help to give children with disabilities and their families a voice, advocating for change to benefit the families we serve. And we support adults with additional needs with volunteering and employment opportunities, providing an introduction to the workplace and a means for career development.

Across the whole of Newlife, our teams are crucial to our success - it's not just a job; here you'll be helping us to change lives every day.

The Benefits:

You will receive 30 days holiday, health cash plan membership, team member store discount and pension scheme membership.... and of course have the satisfaction of knowing that the worthwhile work you do is making a real difference!

Ready to take the next step in your retail career?
Apply now and lead our Cannock Superstore to success.