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Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES
• To support the CRF Operational Lead and CRF Matron in the management and development of a wide service portfolio and to deputise for the Operational Lead where necessary
• To support the delivery of high quality, cost effective services to the Trust and NIHR
• Provide managerial support to clinical services across CRF and the wider division, ensuring that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives
• Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports
• Provide and receive highly complex, sensitive or contentious information which may require effective collaboration with others in department, division or Trust to enable a positive outcome
• Identify and undertake business development projects for specific services within the directorate, working across multidisciplinary teams to ensure service delivery and improved productivity is supported by robust business cases and options appraisals
• Provide teams with information about performance and ensure that such information is clearly understood to develop ownership and commitment to service delivery
• Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring
• Supports the clinical teams with day to day operational matters that have not been dealt with elsewhere, to ensure patient flow is maintained
• Investigate complaints and clinical incidents relating to services, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required
• Attend appropriate meetings ensuring the views of the CRF are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the CRF, division and across the Trust
• Develops own work plan in line with directorate, divisional and Trust objectives
• Demonstrates the agreed set of values and accountable for own attitude and behaviour

Financial Management & Business Planning
• Responsible and accountable for, the management of designated budgets for services within CRF
• Be an authorised signatory for payments where appropriate
• Undertakes day to day budget management duties, including monitoring spend against designated budgets
• Assists leadership team in the negotiation of annual service level agreements/contracts as required, ensuring they meet the needs of the CRF
• Develops and monitors schemes and action plans to implement cash-releasing efficiency objectives.
• Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them
• Contributes to budget setting for services within the directorate
• Ensures organisational procedures are deployed across CRF for control of activities against budget.
• Ensures that teams work to achieve organisational effectiveness and deliver services within available resources
• Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget

Human Resource Management
• Line management and support of staff within immediate areas of responsibility
• Responsible for the effective attendance, performance and appropriate conduct of staff in areas of responsibility. Takes action under Trust personnel policies (e.g. grievance, disciplinary, capability, attendance management) where necessary. Undertakes formal investigations and presents to panels
• To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time
• Provides appraisal/performance review for line managed staff resulting in clearly understood objectives and personal development plans that reflects both the needs of the Trust and the longer term goals of staff.
• Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions
• Ensures that grievances and whistle blowing are treated appropriately and within Trust policies
• Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process
• Identify staffing needs necessary to support new and increasing workload of the CRF
• Regularly assess existing posts within the CRF, make changes when necessary to assure levels of service and implement more efficient ways of working

Strategic planning, service development and improvement
• Supporting the Operations Lead to interpret, develop and implement broad policies, NIHR and NHS guidance at both CRF and divisional level, when required
• Ensures that developments and improvements are across entire patient pathway and are in line with CRF, divisional, Trust and NIHR objectives
• Manages improvement in patient and carer experience and the efficiency with which services operate by using service redesign techniques such as process mapping, demand and capacity analysis and statistics process control whilst simultaneously embedding the use of these tools within CRF
• Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible
• Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements
• Ensures regular progress reports, data sources and project reports are produced and submitted to the Operations Lead and presented to project boards/NIHR where appropriate
• Plays a key role in service planning and development for the CRF business, administration, and performance

Information Management
• Assisting the CRF Operations Lead, CRF Matron and Divisional Management with information to support reporting requirements, such as cancer targets/ activity
• To support, where necessary, preparations for external reviews and quality assurance programmes
• Co-ordinating responses to consultation documents and special initiatives
• Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches.

Communication
• Maintains a range of highly developed effective communication and working relationships.
• Communicates at the highest level, with respect to highly sensitive and highly contentious information regarding service improvement and development
• Negotiates, influences, persuades and reconciles conflicting views in a challenging and sometimes hostile environment in a manner that ensures credibility and fosters effective and lasting relationships with colleagues, staff, users and other stakeholders.
• Presents information both formally and informally to, appropriate boards and committees, senior managers, staff groups and patients.
• Develops and implements processes that support good communications both within the Trust and division.
• Actively works with clinicians, managers and staff to develop an environment that promotes continuous service improvement.
• Employs motivational skills to encourage collaborative working to improve services and performance.

Equality and Diversity
• To recognise the importance of people's rights and interpret them in a way that is consistent with Trust procedures, policies and legislation
• To challenge behaviour that infringes the rights of others
• To identify and take action where necessary to address discrimination and oppression

Health & Safety
• Monitor and maintain health, safety and security of self and others in own work area
• Identify and assess potential risks in work activities and help others in how to manage these risks appropriately
• Act as a role model and work within legislation and Trust procedures on risk management
• Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system
• Identify training needs in health and safety whilst identifying appropriate resources

Additional Requirements
• In the absence of CRF Operations Lead, attend meetings, deputising as required, ensuring CRF views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the CRF and division for further discussion.
• Follow risk management procedures at all times including the identification, assessment and management of risk within the division
• Inclusion on the trust Duty Manager Rota
• To abide by all Trust policies and procedures
• To be responsible for own professional /personal development.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

We are looking for a highly motivated, forward-thinking individual with excellent operational knowledge. The successful candidate will bring strong organisational, analytical and problem-solving skills, and the confidence to work collaboratively with colleagues at all levels and across professions.

This is a unique opportunity to join the CRF at a pivotal moment, helping to shape the future delivery of early-phase oncology research and ensuring our facility continues to provide outstanding care and an excellent trial experience for patients.

Person specification

Qualifications

Essential criteria

Clinical/ Scientific degree educated to Degree level.

Desirable criteria

Postgraduate/masters level qualification

Experience

Essential criteria

Experience of working in a management role within an NHS trust
Track record of achieving performance targets
Leadership of service development
Experience of line management responsibility for staff
Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services for patients
Evidence of organisational awareness
Experience of working under pressure and managing conflict
Ability to develop effective working relationships across organisations and professional groups.
Analytical and problem solving skills

Desirable criteria

Research experience working in a large teaching hospital or university

Skills

Essential criteria

Able to motivate a team
Ability to negotiate at senior level
Computer literacy
Excellent communication skills
Collating data for audit and monitoring purposes
Presentation skills
Able to share expert knowledge and practice with others to meet individual and service needs.
Ability to implement and manage change.

Knowledge

Essential criteria

An understanding of R&I issues in the NHS
Understanding of confidentiality
Participate in personal development
Has insight into strengths and development needs.
Identifies training and development needs for self without prompting.

Desirable criteria

Understanding the systems and processes which are used to support the delivery of high quality early phase research in a clinical environment

Values

Essential criteria

Ability to demonstrate the organisational values and behaviours

Other

Essential criteria

Team player
Flexible to meet the needs of the role and the service
Effective communicator
Approachable
Responds positively to constructive criticism
Uses reflection to improve personal and professional performance
Punctual and reliable

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

Application Information - If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the government website.

Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with NHS Employment Check Standards. These include:

Identity verification
Right to work check
Disclosure and barring service (DBS)/Criminal record check (dependent on role, payment of this will be the applicants responsibility)
Professional registration and/or qualification check
Occupational health assessment
Employment history and reference validation

All applicants external to The Christie NHS Foundation Trust will be required to provide their HMRC employment history to cover the most recent three years employment. This information will used to validate employment history and references.

If you require sponsorship, we will assess your eligibility based on current government guidance. If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

If You're Offered the Role - you will be agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

No Smoking Policy - You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Additional Information - We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

The Christie NHS Foundation Trust is committed to the highest standards of ethical conduct and integrity in all our activities. We have a zero-tolerance approach to modern slavery in any of its forms, including slavery, servitude, forced or compulsory labour, and human trafficking. We are fully committed to acting ethically and with transparency in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our organisation or supply chains.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Job Description and Person Specification (PDF, 210.7KB)
The Christie Values and Behaviours (PDF, 919.5KB)
Strategy Brochure (PDF, 1.0MB)
Travel to The Christie (PDF, 3.8MB)

Deputy Service Manager

Deputy Service Manager

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