Deputy Service Manager

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Detailed job description and main responsibilities

Please see the attached job description and personal specification.

The Deputy Service Manager is responsible for the provision of the core Chemistry laboratory service of the Blood Sciences service at both main NUH sites (QMC and City Hospital).

Dealing with operational management of service delivery and staffing issues, the post holder will be the professional head of biomedical scientists and support staff working within Routine Chemistry and will ensure appropriate staffing levels, grading, skill mix, equipment, training and work practises within the department to ensure maintenance of quality standards required for accreditation and good laboratory practice.

The post holder will work closely with the DSM for Specialist Chemistry and the Consultant Clinical Scientist lead for Autocore.

The laboratory service is fully accredited to UKAS 15189;2022 standards and is accredited as a training laboratory for IBMS portfolios.

The laboratory will be finalising an IT refresh in Summer 2025, moving from Winpath V5 to Winpath Enterprise.

Person specification

Training & Qualifications

Essential criteria

• State Registered BMS (HCPC) with Fellowship of IBMS
• MSc Postgraduate Qualification (or equivalent)
• Evidence of higher specialist training in appropriate area, gained through short courses or distance learning
• Evidence of formal management training/recognised management qualification
• Demonstration of a commitment to continuing education and training

Desirable criteria

• Postgraduate qualification in other specialisation
• Good working knowledge of specialist areas other than own and how this an be integrated to improve service

Experience

Essential criteria

• Experience of managing and leading a significant section within a service, with a significant number of line reports
• Significant experience of effectively managing day to day HR processes
• Able to demonstrate strong leadership ability and organisational skills
• Ability to undertake effective change management and planning
• Awareness of national and local Pathology and NHS agendas
• Up to date knowledge and experience of a wide range of laboratory processes
• Awareness of technological solutions and their application
• Able to demonstrate knowledge of financial management and budgetary control

Communication and Relationship Skills

Essential criteria

• Able to provide and receive highly complex information
• Possess well-developed influencing and motivational skills
• Able to communicate effectively with staff at all levels

Analytical and Judgement skills

Essential criteria

• Able to make judgements involving a range of highly complex facts or situations which require analysis, and interpretation of a range of options

Planning and Organisation Skills

Essential criteria

• Able to carry out workforce planning for a section of the service
• Able to organise a broad range of programs pertaining to a section
• Able to develop strategies to meet objectives and workload demand

Physical Skills

Essential criteria

• Good keyboard skills

Other role specific requirements

Essential criteria

• Commitment and enthusiasm
• Prepared to work flexibly to meet deadlines
• Available and prepared to regularly work across all NUH sites

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.

Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application

NUH are now able to offer application completion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications

If you are aged 16 or 17 and applying for a role that is more than 20 hours a week, please be aware that you will be asked to commence an Apprenticeship within the Trust alongside your role, as long as there is a suitable apprenticeship standard available. This is in line with the current guidance in England that whilst young people under the age of 18 can leave school (on the last Friday in June) they must then do one of the following:

• Stay in full-time education, for example at a college
• Start an Apprenticeship
• Spend 20 hours of more a week working or volunteering, while in part-time education or training

For more details visit; School leaving age - GOV.UK (www.gov.uk)

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

International Recruitment: If you are applying for a role with us from outside of the UK then please read the guidance on applying for a health or social care job in the UK from abroad.

ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

• Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
• Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£49.50 for enhanced and £21.50 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month's pay). Should I decide to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
• For more information about our organisation and the career opportunities available, please visit our website and/or follow us on Instagram, Twitter and Facebook

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

Documents to download

• Job Description (PDF, 416.4KB)
• Person Specification (PDF, 264.4KB)
• Mindful Employer (PDF, 242.5KB)
• Equality and Diversity (PDF, 122.3KB)
• Equal Opportunities (PDF, 57.4KB)
• Disability Confidence Scheme (PDF, 51.0KB)
• Rehabilitation of Ex Offenders (PDF, 106.0KB)