Deputy Operational Service Manager (Haematology, Haemophilia and PMI)

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Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).

We are seeking a motivated and ambitious individual to join the leadership team within Peritoneal Malignancy, Haematology and Haemophilia.

You will be responsible for monitoring and forecasting demand and capacity, and ensuring patient access issues are identified and resolved promptly. You will also provide leadership and operational management skills to support multiple administrative teams, escalating to the Operational Services Managers (OSM) where appropriate and deputising for them.

Main duties of the job

To be responsible for the organisation and management of the administration staff within the service, and be responsible for all aspects of line management, including staff performance, staffing issues

To lead, with the direction of the OSM's, the effective planning and recruitment of staff within areas of responsibility to meet access, activity and quality targets within available resources.

Oversee the junior doctors including rota management, annual leave and study leave approvals and recruitment and selection.

Work with clinical teams toward managing changes required to meet demands

Lead quality initiatives across all services in line with local and national priorities.

Support the recruitment process of clinical and non-clinical staff

Arrange and lead regular departmental meetings, including taking a lead on governance meetings

Liaise regularly with appropriate consultants, clinicians and OSM's to ensure appropriate relationships are built

Support the preparation of business and operational plans

To be responsible for PALS enquiries and complaints

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person specification

Qualifications

Essential criteria

• Degree, professional qualification or equivalent experience
• Experience in managing admin services within the NHS

Desirable criteria

• Management or leadership qualification

Experience

Essential criteria

• Supervisory experience
• Experience of Transformation within the NHS
• Experience of using excel and manipulating data
• Experience of successfully challenging behavior
• Experience of critical analaysis and interpretation of complex data
• Proven track record on delivering performance to deadlines

Desirable criteria

• Knowledge of transformation tools
• Experience of organising events or meetings
• Experience developing admin processes in an NHS service
• Experience in use of demand and capacity tools
• Experience of managing service redesign

Skills

Essential criteria

• Has a methodical approach to problem solving
• Good judgement and analytical skills
• Excellent organisation and planning skills
• Excellent communication skills
• Knowledge of national waiting time targets and NHS initiatives
• Customer service skills

Desirable criteria

• Good understanding of service redesign methodology
• Evidence of implementing service changes

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first - as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
• Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
• This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 287.9KB)
• HHFT Employee Rewards & Benefits (PDF, 723.8KB)
• Tackling Climate Change at Hampshire Hospitals (PDF, 4.9MB)