Deputy Operational Service Manager Consulting Facilities
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Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
Job overview
We have an amazing opportunity for a Deputy Operational Services Manager for Consulting Facilities, you will actively support the Operational Services Manager, Consulting Facilities in the operational management of the department.
Main duties of the job
You will be supporting our senior clinical and non-clinical team within our business unit across all sites (Basingstoke, Winchester, Andover & Alton). You will be responsible for the monitoring of our outpatient clinic room utilisation and liaise with our Senior sisters to support the needs for our service users.
You will support the transformational changes within the operational running of our Outpatient room booking system and with our patient Self Check in Kiosks.
You will actively support the Operational Services manager, Consulting Facilities in the operational management of the department, deputising where required, giving the post holder further exposure to higher levels of management experience. This is to ensure the successful delivery to achieve a better understanding of our Outpatient room usage with the integration into our PAS system (Patient Centre).
You will provide leadership and operational management skills to support our clinical staff and administrative teams, escalating to the Operational Services manager (OSM) where appropriate.
You will line manage, develop, and support administrative and clerical staff, while also leading on improving the efficiency of our Outpatient utilisation.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person specification
Training & Qualifications
Essential criteria
- Evidence of degree level education or equivalent knowledge and skills gained through any combination of alternative study, employment, or voluntary work
- Strong level of IT literacy
- Evidence of continuing personal development
Desirable criteria
- Evidence of Formal IT or System quialifications
- Evidence of post graduate qualifications
Experience & Knowledge
Essential criteria
- Previous knowledge and experience of health service management, including a good understanding of CQC and their requirements
- Significant experience of managing teams and line management
- Understanding of the role of NHS bodies such as NHS England and NHS Improvement
- Experience of developing policies, and standard operating procedures
- Experience and understanding of governance systems and processes including CQC compliance
- Excellent organisational skills
Desirable criteria
- Experience in service redesign and project management
Other
Essential criteria
- Must Drive
Our commitment to you:
We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
The paperwork:
- HHFT is committed to putting the safety and care of our patients first - as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
- Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
- All new staff will be subject to a probationary period covering their first six months in post.
- In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
- This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.
Employer certification / accreditation badges
Documents to download
- Deputy OSM Consulting Facilities Job Description (PDF, 540.6KB)
- HHFT Employee Rewards & Benefits (PDF, 723.8KB)