Deputy Operational Manager Patient Access

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George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification of non specialist roles.

We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the Job Description or Person Specification- apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

Deputy Operational Manager (Patient Access)

37.5 hours per week

Permanent

Salary: £46,148 - £52,809 per annum

Closing Date: 4th March 2025

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

Main duties of the job

• Support the Operational Manager and Head of Patient Access in the development and provision of a comprehensive, high quality, patient centred care service within the resources available.
• The post has key functions: provide responsibility for the cancer services administration team and operational management of the cancer PTL, keeping themselves informed of policy and technical developments in cancer waiting times, patient choice and booking processes.
• The post holder would be expected to liaise and engage with the Operational, General Managers/ Departmental Managers/ Clinical Staff to ensure that service level agreement activity levels and quality standards are maintained for all aspects of cancer pathways across the Trust.

Working for our organisation

Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Detailed job description and main responsibilities

• Ensuring clear communication providing and receiving complex sensitive information.
• Use specialist knowledge across a range of work procedures to implement robust policies for own work area and propose changes as applicable, to deliver business objectives and agreed targets.
• Collaborating with Head of Patient Access to ensure sound operational management of all areas with robust systems that are continuously improved.
• Liaising with General Managers and specialties regarding their inpatient activity, highlighting and escalating any issues as well as providing advice and support.
• Lead the delivery of operational performance of cancer to achieve delivery of national and local targets, the development and delivery of improvement plans and reengineering of roles/models of care.
• Regularly monitor trusts KPI's in line with the RTT Standard Operating Procedures and Patient access policy and monitoring of the daily PTL's and highlight any concerns to the appropriate Operational Managers.
• Liaise with the Operational / Head of Patient Access and the Corporate Financial Business Partner agree and deliver against financial and activity profiles, identify risks and implement and review risk reduction strategies.
• Responsible for departmental budget and lead Implementation and review robust systems and processes so that budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions.
• Responsible as line manager for HR function and implement HR and governance strategies and policies to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
• Use analytical skills involving complex facts or situations and judgement to interpret comparisons and benchmarking.
• To foster good working relationship with other departments/agencies within and outside the Trust, ensuring that all stakeholders understand, respect and recognise operational policies.
• 13. The post holder will work independently to decide how results or service improvement are best achieved referring where necessary to external reference points.
• Plan and organise a broad range of complex activities including the formulation of plans.
• Collaborate with the Operational / Head of Patient Access in managing staff within the team including regularly reviewing establishments to ensure Organisational efficiency and clinical excellence.
• Responsible for data entry, text processing and storage of data onto data bases.
• Monitoring of text messaging program and to oversee validation of all patients down to 10 weeks on the PTL and Patient Initiated Digital mutual aid patients and their administrative process.

Person specification

Experience and Knowledge

Essential criteria

• Evidence of continued professional development
• Evidence of service delivery within a healthcare setting
• Information analysis, business planning in a multi-disciplinary Setting
• Experience of dealing with staff management issues
• Sound leadership abilities
• Evidence of RTT experience

Desirable criteria

• Experience of Project management
• Track record in managing and delivering change programs
• Awareness of current NHS issues

Qualification(s) and Professional Training

Essential criteria

• Degree or equivalent level of ability gained through substantial NHS experience in a management setting
• Specialist knowledge across a range of work procedures including RTT

Desirable criteria

• Postgraduate Qualification or equivalent

Skills and Abilities

Essential criteria

• Excellent communication skills both written and verbal
• Excellent interpersonal and facilitation skills
• Ability to negotiate, influence and persuade staff at all levels
• Analytical and problem solving ability

Desirable criteria

• Excellent understanding and ability to use IT

Personal Qualities

Essential criteria

• Enthusiastic and self-motivated
• Evidence of continual professional development
• Innovative and articulate
• Ability to work on own initiative
• Good team worker

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

• Deputy Ops Manager Patient Access - Job Description (PDF, 600.5KB)
• Deputy Ops Manager Patient Access - Person Specification (PDF, 320.6KB)
• Deputy Ops Manager Patient Access - Functional Requirements (PDF, 648.5KB)