Deputy Manager Frailty Virtual ward

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Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.

We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.

We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.

We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?

Our Future Plans

The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk/

Job overview

Are you looking to be part of an exciting model of care? If so, we have a fantastic opportunity for a Deputy Manager for the Frailty Virtual ward to bring their expertise and knowledge to assist in the ongoing delivery of clinical care as part of the integrated Virtual Ward clinical team which runs over seven days a week, covering the hours of 8am to 8pm. The role involves working closely with existing specialist teams and the acute teams and is a pivotal role ensuring all patients within the Virtual Ward receive the best possible care and service as well and to be responsible for the operational management and the effective and efficient delivery of the service of the Frailty Virtual ward.

The Frailty Virtual ward Deputy Manager will manage staff within the service and will work in partnership with the Locality manager, Directorate Matron, General Manager and Clinical Director on the planning, development and continuous improvement of patient care processes. They will be responsible for providing the delivery of evidenced based and clinically effective practice within the community to facilitate step down from the acute hospital and step up from the community. To promote effective self-management of patients preventing unnecessary hospital admissions and improving quality of life and to actively identify patients who would benefit from an admission to the virtual ward.

Main duties of the job

Predominantly, the role will be working within the patient's home environment with the occasional office-based tasks.
• Will work within the team to ensure the efficient running of the Frailty virtual ward ensuring flexibility, collaboration, and integration across the CHFT footprint within Calderdale community.
• Will work in various locations across the Calderdale community footprint, with the ability to commute within the specific response times.
• Will undertake holistic assessments for patients under the care of the Frailty virtual ward and formulate personalised management plans in collaboration with the MDT. This includes chronic, acute, and palliative care within own competencies, recognising own limitations and seeking advice when necessary.

Working for our organisation

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.

We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.

We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.

We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS - yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff and the local community.

Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.

Detailed job description and main responsibilities

To have specialist assessment and treatment skills in the areas listed but not limited to:

o Prioritisation of patients referred to the service, via triage and the day-to-day planning of workload whether it be reactive or proactive in nature.

o Holistic care through assessment, planning, implementation and evaluation with the opportunity to work with other specialities and support from the MDT.

o Virtual ward community visits may include, but is not limited to; holistic assessment, IV therapies, ECG's, venepuncture, catheter management, bowel management, prescribing and pain assessments.

o Responsibility for their defined caseloads working strategically to ensure all elements of the service and the standards of care can be met.

o Have an extensive knowledge base around falls, frailty, complex multi-pathologies, mental health, and end of life care.

o Support patients and carers in coming to terms with their functional and social situation and help them to make appropriate psychological adaptation to it.

o Knowledge of a range of therapeutic assessments and treatment modalities appropriate to the clinical area, including referral pathways.

o Transfer of care and discharge planning from the service.

o Assessment of the home environment.

o Excellent communication and relationship skills to share complex/highly complex and sensitive information using a compassionate approach.

o To work flexibly over a 7-day working week as part of a planned rota.

Professional Duties
• Work within CHFT policy and service specific standard operating procedures.
• To work in partnership with patients encouraging appropriate use of the resource, including social care agencies and the voluntary sector, raising the profile of Frailty needs across Calderdale and Huddersfield considering the diversity and equality of the population and the promotion of Frailty health.
• Work with colleagues in the acute trust and primary care to identify patients who need the support of the multidisciplinary team to prevent frequent hospital admissions.
• Within the scope of professional practice maintain and extend knowledge and skills to undertake practice which meets the needs of the patients.
• Working with patients/families/carers and the MDT to provide therapeutic care that anticipates and responds to the needs to the patients. Striving for continuous improvements in the delivery of high-quality patient focused care. This will involve the blurring of boundaries between the professions through the development of competencies.
• To be responsible for the issue and safe use of equipment used in your area of work and to adhere to the appropriate service policies.
• To take responsibility for professional development in agreement with the line manager, meeting NMC/HPC requirements as part of an identified performance review and personal development plan.
• To participate in clinical supervision on a regular basis and act as a supervisor and PDR review for less experienced staff.
• Maintain and record accurate documentation for all patients.
• Demonstrate a high level of interpersonal skills, self-awareness, and empathy in all communications.
• Proactively manage the delivery of unscheduled, unpredictable episodes of care in the community/peoples own homes with appropriate use of initiative regarding crisis management and end of life care.
• Undertake delegated care without direct supervision where appropriate. This may require the use of Observational/analytical skills to monitor the health and well-being of clients.
• Act as a role model for quality care always, promoting the need for effective evidence-based interventions and compassionate care.
• Undertake on-going service reviews which will shape the service in response to user involvement, professional opinion, and audit along with local and national guidance.
• Work with the identified clinical leads and appropriate members of the MDT to support the reviews of all patient/carer information and the production of appropriate new information as identified, ensuring these are offered at all appropriate points of the pathway of care in line with local, network and national guidelines and initiatives as appropriate.
• Within the framework of clinical governance, work continuously to improve quality and safeguard standards of care, maintaining a patient focused service, promoting and implementing evidence-based practice with measurable standards of care and outcomes.
• Manage time and resources effectively, ensuring cost effective practice and assisting the directorate management team to meet financial targets.
• Complete all mandatory training.
• Participate annually identifying, developing, and agreeing your own development plan with your line manager using the Trust Appraisal
• Comply with all Trust policies, procedures, and protocols.
• Seek advice and support from line manager whenever necessary.
• Maintain professional conduct always including appearance.
• Ensure maintenance of professional registration
• Attend regular relevant meetings (internal and external) and provide effective channels of communication within the team as required.

Person specification

QUALIFICATIONS / TRAINING

Essential criteria

• Health related degree eg nursing or AHP
• Evidence of Leadership, change management and negotiation skills
• Evidence of continuing professional development
• Non-medical prescriber or willingness to undertake this
• Registered with HCPC/NMC

Desirable criteria

• Introduction to management/leadership training
• Masters level/working towards masters level degree or similar workplace experience.

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential criteria

• Substantial/significant experience of caring for patients with complex long term conditions
• Recent relevant experience in end of life care
• Experience of contributing to service improvement initiatives
• Experience of leading, managing and developing staff
• Experience of dealing with difficult issues relating to individuals and groups of staff

Desirable criteria

• Service development and or change management
• Experience of Lone working
• Experience of working within a community setting
• Experience of end of life care

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential criteria

• High level of presentation skills and delivery of training
• Leadership skills and excellent decision-making capabilities
• Hold a UK driving licence and have reliable access to a vehicle
• Excellent communication skills
• IT awareness
• Flexible and adaptable
• Sensitive and empathic
• Ability to work collaboratively and maintain good working relationships
• Ability to work under pressure
• Self-motivated and able to use own initiative
• Ability to work in various locations throughout the network of services provided by Calderdale and Huddersfield NHS Foundation Trust.
• Able to fulfil the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational health.

Desirable criteria

• Able to introduce change and innovation
• Awareness of CHFT values and vision

Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that's why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.

CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

If you have any questions please contact ask.recruitment@cht.nhs.uk for assistance.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Deputy manager frailty virtual ward (PDF, 472.4KB)
• Job Description Appendix A (PDF, 259.2KB)